As organizations have had to adapt to providing customer service in the age of COVID-19, many companies have taken steps to increase the flexibility of their call centers, allowing agents to work from multiple disparate locations and even their homes. To do so, many companies have had to embrace cloud-based contact center solutions.
Cloud communications solutions provider Vonage (News - Alert) recently announced a strategic reseller partnership with Evolutio, a leading provider of cloud-based services across Spain. The agreement will see Evolutio reselling the Vonage Contact Center product in Spain. Vonage Contact Center is a flexible and scalable call center platform that allows users to scale their contact center up and down to meet business peaks and troughs, and expand as the business expands. It allows customer support entities to add new agents in a matter of minutes.
Vonage said it chose Evolutio because of the latter company’s position as a prominent independent cloud-based service provider in Spain. Partnering with Vonage enables Evolutio to sell, deploy, and implement contact centers that meet today’s critical need for organizations of all sizes to ensure business continuity across functions, and to seamlessly enable agents to work from anywhere – in an office, at home, or even mobile.
“It is critical for organizations of all sizes to ensure business continuity, seamlessly enable remote delivery of services, and provide differentiated customer experiences,” said Rodolpho Cardenuto, President, Vonage Applications Group, in a statement. “The ability to enable this kind of connection and innovation is the value Vonage brings, and we’re excited to partner with Evolutio to offer the Vonage Contact Center to businesses throughout Spain and make it easy for businesses to build the personalised, integrated, immediate and intuitive communication experiences that today’s customers expect.”
The partnership with Vonage will allow Evolutio to continue selling, implementing and servicing all of its current and future customers by offering them the Vonage Contact Center deeply integrated into Salesforce CRM and ServiceNow (News - Alert) CSM solutions. This provides businesses with the ability to innovate the way they engage with their customers in real time, anywhere in the world, through their preferred channels.
“Evolutio is pleased to announce this partnership with Vonage,” said Jacinto Cavestany, CEO at Evolutio. “Adding the award-winning Vonage Contact Center into our portfolio will help our customers to accelerate their digital transformation by providing enormous flexibility and ensuring business continuity. We are sure our knowledge, reach and assets throughout Spain and the surrounding markets are the perfect match for making it all possible.”
Edited by Maurice Nagle