INTERNET TELEPHONY — March 2015

Shaking the Tree: TSG Invests in Apps to Expedite Business Text Adoption

If a tree falls in the woods and no one is there to hear it, does it make a sound? What about if a customer texts a company at a number that's not text ... More>>>

Departments

Mobile App Development

Codeless Application Platforms Can Help Reduce App Backlogs
Today more than 90 percent of Americans own a smartphone, and close to half own a tablet. According to Benedict Evans's presentation delivered Oct. 27 and 28 in Sausalito, Calif., 2 billion people are now on smartphones, and by 2020, 80 percent of the adults on earth will own a smartphone. Not surprisingly, there has been a dramatic rise in the use of mobile devices, from scanning social media updates to accessing back accounts and looking for directions. And as more people are now starting to use mobile devices to obtain information and get access to services, more business owners are now realizing the benefits of going mobile.

Special Focus

TMC Labs Recommends PortGo
Back in 2008, Rich Tehrani predicted that one day companies would be using the iPod as their office phone and now we see a world where companies in some cases have leapfrogged to smartphones with no central phone system or PBX. Then there are circumstances where the smartphone has a dual personality - the consumer personality of the device uses its native phone number and the business side is handled by some sort of soft client.

Call Cabinet's Atmos Delivers an Extremely Cost Effective Solution for Call Recording
As the need for call recording grows as a result of compliance and improved customer service and training, smaller companies have found it challenging to pony up the large expense associated with an on-premises box with tons of storage that acts as a call recording solution. Cloud computing has changed the economic model of many markets including call recording. As a result, smaller businesses can enjoy a greater array of solutions priced with their budgets in mind.

Strategic Solutions Series

Three Ways SIP Phones Add Value to Hosted VoIP
Once your business has decided to go with hosted VoIP, it would be easy to think your work is done. After all, you no longer have to worry about keeping the resources to manage the service in-house, as VoIP can be run almost entirely in the cloud. While this makes life easier for IT, employees will continue using desk phones for telephony, and there are important decisions to be made here along with your choice of hosted VoIP provider.

Nectar CMP Eases, Expedites Microsoft Lync Adoption
Lync is experiencing strong double-digit growth across all regions and verticals, even in traditionally conservative verticals such as financial services and health care, notes Tom Tuttle, vice president of the Microsoft practice at Nectar, which provides advanced software solutions to manage unified communications networks.

Awards & Accolades

Unified Communications Product of the Year Award Winners
INTERNET TELEPHONY and its parent company, TMC, are proud to announce the Unified Communications (UC) Product of the Year Awards. Congratulations to all these distinguished companies.

Roundup

DAS and Small Cells
Small cell solutions have been a hot topic in recent years as a way for cellular service providers to increase capacity in densely populated markets and provide in-building coverage. But, as discussed in the June issue of this magazine, the hype cycle for small cells went into overdrive while actual deployments of small cells remained in the slow lane. However, expectations for small cell deployment remain largely positive.

Open Source & Developer

Mobile App Development: Codeless Application Platforms Can Help Reduce App Backlogs
By Snappii
Today more than 90 percent of Americans own a smartphone, and close to half own a tablet. According to Benedict Evans's presentation delivered Oct. 27 and 28 in Sausalito, Calif., 2 billion people are now on smartphones, and by 2020, 80 percent of the adults on earth will own a smartphone. Not surprisingly, there has been a dramatic rise in the use of mobile devices, from scanning social media updates to accessing back accounts and looking for directions. And as more people are now starting to use mobile devices to obtain information and get access to services, more business owners are now realizing the benefits of going mobile.

On Rad’s Radar

Does Your Company Work Magic?
The magic isn't necessarily in the customer service, although a fanatical customer service culture at a company can be a differentiator (just ask Zappos or Rackspace). This magic is in making the technology invisible. The whole idea of being a technology provider is that you make the technology invisible to the customer. It becomes all about the user experience.