TMCnet E-News

What's Hot in CRM

Success with a Virtual Call Center Starts with Choosing the Right Solution
Workforce Optimization and the Empowered Agent
Thailand Teleco Picks NICE for its VoIP Call Center
Call Recording, Quality Monitoring, Analytics and Survey Solutions Provider CallCopy Appoints Mark A. Studer as Chief Financial Officer
SugarCRM, Intelestream Announce Goals and Metrics Tool
Hosted Contact Center Software Solutions Fit for Growth
Loquendo Announces an Updated Annika for the Swedish Audience
CRM Marketing Tools: 5 Key Factors to Consider
CallCopy and GMT Partner to Strengthen Contact Center Operations
Sennheiser's UI 760 Makes Headsets Multi-Purpose
Customer Suggestions are the Best Form of Leads for CRM
Home Agent Provider Alpine Access Appoints New Board Member
Measuring "Customer Engagement" On The Bottom Line
LiveOps On-Demand Call Center Platform Now Available on the AppExchange
Research Analyzes Shifts in Australia Outsourcing Market
Research Shows Growth Trends in Outsourcing Contact Center Market
Report Examines Contact Center Industry Trends for 2008
CRM Suite From Sage SalesLogix Chosen for CPN
CRM To be Outstripped by HCM's 'Greater Potential,' Analyst Says
CRM Vendor Infor Offers Green Energy-Tracking Product

You might be interested in this relevant, free White Paper.

The New New Thing: Hybrid Deployments for Speech
The new new thing is hybrid. Find out about new deployment models for speech that lower the total cost of ownership. Get Datmonitor's white paper, Redefining Traditional Deployment Models for Speech in the Enterprise. Take a new perspective when evaluating speech services and the many options for deployment.

You might also be interested in these relevant, free Webinars.

Deploying Speech Automation Using a Hosted Solution
CRM Integration Best Practices: Taking the Pain Out of the Call Center


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