Verint Helps Reinvent Teachers Lounge

In Russia, Tricolor provides digital services, including satellite television and video streaming, for 12.2 million households. Now, the company is looking to modernize its customer service activities and allow it to maintain the same high level of service regardless of communications channel. To do so, it has turned to Orange Business Services.

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Cloud communications platform provider 8x8 is well known for its ability to transform the way businesses communicate and how workforces collaborate. As a testament to its continued innovation for the industry, the company announced it has been named as a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service.

The 2020 holiday shopping season is already underway in the U.S. While a few weeks earlier than the typical after Thanksgiving kick-off, this year has seen a shift in the norm due to worldwide shutdowns and social distancing practices. Still, some shoppers are saying that while shopping online is preferred, they still want in-store experiences too.

The ongoing COVID-19 pandemic has forced many contact centers to move to a remote work model. This presents both challenges and opportunities for managers, as long as they take the correct steps to ensure agents are motivated to excel and provide the best customer experience possible.