8x8 Takes Strong Position in 2020 Gartner Magic Quadrant for CCaaS

Cloud communications platform provider 8x8 (News - Alert) is well known for its ability to transform the way businesses communicate and how workforces collaborate. As a testament to its continued innovation for the industry, the company announced it has been named as a Challenger in the 2020 Gartner (News - Alert) Magic Quadrant for Contact Center as a Service.

Customers have rated 8x8 with a 4.9 out of 5 stars in Gartner Peer Insights.

Gartner’s Magic Quadrant is a research and analysis-based look into the tech industries making waves distinguish the vendors that deliver products and services to address market needs.

The Challengers quadrant is set aside for vendors that present a leading role in the market, from a strong product offering to a sufficient market position and continued growth.

Commenting on the news, Vik Verma, Chief Executive Officer at 8x8, Inc., said, “We are proud that Gartner has recognized our progress in strengthening the four pillars of great customer service on a global scale. We believe that our placement as a Challenger in this new worldwide Magic Quadrant validates our unique single-platform approach to contact center innovation.”

“Throughout the world, we are helping organizations of all sizes achieve measurable improvements in key contact center and overall business and operational metrics. What’s more, the new remote work imperative has proven that our intelligent, collaborative and single platform approach to agent, employee, and customer engagement is unparalleled for customer retention, accelerated growth, and maximum revenue realization.”

Part of the company’s Open Communications Platform, 8x8 Contact Center provides a way for agents to engage better, collaborate, and deliver effective customer service for each interaction.

The single, unified platform includes Automatic Call Distribution (ACD), Intelligent Voice Response (IVR), digital channels, outbound dialer, reporting, customer experience analytics, quality management, speech analytics, customer surveys, and knowledgebase.

The company also announced it has also been positioned as a Leader in the Gartner Magic Quadrant for Unified Communications (News - Alert) as a Service. The Leaders quadrant is set aside for vendors with the highest scores in Completeness of Vision and Ability to Execute.

Edited by Maurice Nagle