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eBook- CX Transformation Benchmark Report

Nice inContact

Abstract:

Gain a competitive edge by understanding how to meet consumers’ digital demands in your contact center. Exceptional CX will drive 87% of customers to buy more products and 81% of them to recommend your company. But what does exceptional CX look like to today’s customers? We surveyed 2,500 of them to find out. Discover the latest data on their digital and omnichannel communication demands in our third annual CX Transformation Benchmark Report.
What you’ll find in the report:
• New insight on how and when customers use agent-assisted and self-service channels
• Stats on channel performance and how well customer expectations are being met
• Surprising trends in customer attitudes towards AI, social messaging, and more

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