eBook Library

eBook- CX Transformation Benchmark Report

Nice inContact


Gain a competitive edge by understanding how to meet consumers’ digital demands in your contact center. Exceptional CX will drive 87% of customers to buy more products and 81% of them to recommend your company. But what does exceptional CX look like to today’s customers? We surveyed 2,500 of them to find out. Discover the latest data on their digital and omnichannel communication demands in our third annual CX Transformation Benchmark Report.
What you’ll find in the report:
• New insight on how and when customers use agent-assisted and self-service channels
• Stats on channel performance and how well customer expectations are being met
• Surprising trends in customer attitudes towards AI, social messaging, and more

 Please complete and submit this form to have the eBook delivered straight to your inbox

First Name *
Last Name *
Job Title *
Company *
Address *
City *
State *
Zip/Postal Code *
Country *
Work Phone *
E-mail Address *
This is the email address the file will be delivered to. Please confirm this is correct before submitting
Company size *

By submitting your personal information, you agree that TMCnet and its partners may contact you regarding relevant content, products and special offers.