Latest News

Better Visibility and Monitoring Improves the UC Environment
SIP, or session initiation protocol, has brought greater communications convenience and flexibility to businesses of all size. SIP is used in unified …

By: Tracey E. Schelmetic | 2/7/2019

VoIP Service Providers: Complying with Telecom Taxes Just Got Easier
For VoIP service providers, nothing more important than offering services that are compliant and charged accordingly for usage. Sure call quality and …

By: Stefania Viscusi | 2/7/2019

A 'Survivable CDR' Solution to Save Call Data Records During Outages
Today, Avaya switches produce CDR data in a variety of formats and make it available to call accounting Solutions providers such as ISI Telemanagement…

By: Tracey E. Schelmetic | 2/7/2019

8x8 Pushes Customer Communication Experiences to New Heights
Since its release, 8x8's X Series has provided true efficiencies for call centers and businesses of all sizes. With the ability to collaborate across …

By: Stefania Viscusi | 2/7/2019

From Loss Leader to Profit Center
Companies that rely solely on solicited feedback rather than leveraging actionable data delivered thousands of times a day are going be left behind.

By: Special Guest | 2/6/2019

Business Call Recording of All Endpoints Becomes Easy with VoIP
Thanks to voice over IP business systems and the cloud, recording calls today is easy, affordable and largely trouble-free, thanks to search technolog…

By: Tracey E. Schelmetic | 2/6/2019

New AudioCodes Gateway Merges Bots & Intelligent Voice Communications
AudioCodes has now announced the release of a new Voice.AI Gateway that's making it possible to easily develop new, innovative offerings combining the…

By: Stefania Viscusi | 2/6/2019

Business VoIP Goes Mobile with New DECT IP Phones from Grandstream
Today's enterprise continues to be driven by cutting edge communications technologies. Productive, successful workplaces offer users devices and tools…

By: Stefania Viscusi | 2/6/2019

Wireless Network Reseller KonaTel To Acquire Apeiron Systems
Dallas-based KonaTel, a reseller of U.S. wireless network service, recently announced that it will purchase Apeiron Systems, a Hermosa Beach, Californ…

By: Tracey E. Schelmetic | 2/6/2019

Proactive Network Management Increases Network Visibility
In a recent EDUcast entitled, "Proactively Managing for Great User Experience," Nectar's senior director for Global Cisco Program Management, Steven P…

By: Tracey E. Schelmetic | 2/6/2019

SD-WAN Expo Presents the 2018 Implementation Awards to Industry Innovators and Their Customers
TMC recognizes the 2018 SD-WAN Implementation Award Winners during SD-WAN Expo held January 30 - February 1, 2019 at the Greater Ft. Lauderdale/Browar…

By: TMC | 2/5/2019

SD-WAN Expo Presents the 2019 Implementation Awards to Industry Innovators and Their Customers
TMC recognizes the 2019 SD-WAN Implementation Award Winners during SD-WAN Expo held January 30 - February 1, 2019 at the Greater Ft. Lauderdale/Browar…

By: TMC | 2/5/2019

Team-to-Many: The New Hybrid Video Conferencing Solutions
Hybrid system that combines video conferencing with video streaming are enabling high-quality two-way conferencing without limitations.

By: Bill Yates | 2/5/2019

Communications Services for the Application Economy
You hear it all the time. "There's an app for that." But where are apps, particularly those developed to aid communication services, headed next?

By: Bill Yates | 2/5/2019

Making Messaging Top Priority
More than seventy percent of phone calls are not answered and equally impressive, almost nine out of ten of inbound 800 calls to consumers are ignored…

By: Special Guest | 2/4/2019

Cutting Edge Cloud-based Solutions for VoIP Service Providers
Cloud-based services are becoming more prevalent among larger corporations, mainly because of the breadth of services available.

By: Bill Yates | 2/4/2019

Are You Ready for the Oncoming Text Messaging Revolution?
After years where the business remained static, text messaging is poised to make a bigger impact on the electronics comunications world.

By: Bill Yates | 2/4/2019

Next Gen Collaboration Tools: Great Value, But Privacy Concerns Are Here
In a panel discussion in the Communications Applications track, communications executives involved in producing software that helps companies share in…

By: Bill Yates | 2/4/2019

Get Ready for the Voice-Activated Interactions in the Workplace
A new generation of workers, exposed to AI-influenced voice applications in their private life, will expect the technology to be available in the work…

By: Bill Yates | 2/4/2019

Educating the Enterprise on SD-WAN Options to Find the Right Fit
With multiple ways to implement SD-WAN into your organizations, you should perform a requirements audit before you select the type of solution to impl…

By: Bill Yates | 2/4/2019