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Auto Europe, an international car rental services provider, recently selected 8x8, provider of global enterprise communications as a service (ECaaS) and a Leader in the 2015 Gartner Magic Quadrant for unified communications as a service, to roll out a company-wide, modern cloud communications system. This system is being used to manage Auto Europe's global office telephony and call centers across the U.S., Australia and Germany.
A picture may say a thousand words, but numbers never lie. And it is for this reason analytics is an area garnering growing attention. From politics to the call center and beyond leveraging data to provide actionable insight is an invaluable tool no matter what dog-eat-dog industry you are involved.
While many may not be aware, federal law requires every state in the U.S. to offer a telecommunications relay service. These systems are designed to allow those who are deaf, hard of hearing, deaf-blind, or have a speech disorder to place calls to standard telephone users via a keyboard or assistive device.
Still months from Oktoberfest, news this week from Germany is far more exciting that spaetzle or bratwurst. The first Made in Germany virtual telephone system provider added some exceptional products to its portfolio. Reventix GmbH announced it will work with Yealink moving forward to promote the reventix solution in conjunction with some of the IP phone maker's industry leading endpoints.
In life, other than one's keys and wallet, people do not go anywhere without their smartphone. The smartphone has permeated our day to day existence, and in doing promotes our always-on, always plugged-in lifestyle. In business, communication is critical to success and a clear trend from the startup through the enterprise is mobility. Companies demand the ability to conduct business regardless of location, and if the news is any indication, providers are beginning to answer the bell.
Sponsored By: VoiceBase
WEBINAR: Speech Analytics: How to Profit From The 'Voice of The Customer' With an API
Wednesday May 18th, 2016
TIME: 2:00pm ET/ 11:00am PT
What attendees will learn:
- How to best leverage speech analytics for any market; what should I be looking for?
- The benefits of a speech analytics solution; more data, lower costs, improved ROI
- The top business drivers for integrating a speech analytics solution into your recording platform
- The process and training requirements to receive elite predictive analytics results
Register Today
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