Voxbone Helps foodpanda Service Over 55 Countries with DID Technology

Voxbone is a provider of virtual local phone numbers that has helped many small to medium-sized businesses (SMBs) to have a global presence with its direct inward dialing (DID) technology. In fact, food delivery service foodpanda faced the issue of servicing customers in 24 countries not too long ago, a problem it solved by leveraging Voxbone’s DIDs in its contact center network.

Facing a geographically diverse user based and plenty of growth on the horizon, foodpanda turned to Voxbone’s DID numbers in 2012. Since then, foodpanda now services over 55 countries and 8,000 cities.

“The momentum we’ve seen since our inception in 2012 has been staggering. While the growth is certainly exciting, it has come hand in hand with some challenges, especially in regards to how we look at telecoms,” said foodpanda Global Head of Customer Care, Niels Brants. “Choosing Voxbone gives us the benefit of a worldwide foundation for our contact centers.”

With more than 40,000 restaurants worldwide that offer customers an easy way to order take-out, foodpanda’s online and mobile service streamlines food delivery. Despite servicing so many clients in multiple countries, anyone that needs support can easily call into foodpanda for fast resolution. Since foodpanda’s contact centers use Voxbone DID numbers, which are transported over a privately maintained network to ensure call quality, customers can call the company without having to worry about long distance charges.

Voxbone’s services enable any enterprise to benefit from the latest in VoIP technologies. Since the company is a compliant telecom provider in countries where it operates, its customers don’t need to rely on multiple regional carriers. This results in reduced administrative and overhead costs for companies like foodpanda.

“At Voxbone, we've been helping many e-commerce companies ‘localize’ their services, enabling them to reach new cities instantly without ever building local telephony infrastructure,” said Voxbone CEO Itay Rosenfeld. “We're especially delighted to work with foodpanda, and hope we will help them deliver delicious meals on time to an ever growing base of hungry customers.”

Edited by Maurice Nagle