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What's Hot in CRM


•Success with a Virtual Call Center Starts with Choosing the Right Solution
•Workforce Optimization and the Empowered Agent
•Thailand Teleco Picks NICE for its VoIP Call Center
•Call Recording, Quality Monitoring, Analytics and Survey Solutions Provider CallCopy Appoints Mark A. Studer as Chief Financial Officer
•SugarCRM, Intelestream Announce Goals and Metrics Tool
•Hosted Contact Center Software Solutions Fit for Growth
•Loquendo Announces an Updated Annika for the Swedish Audience
•CRM Marketing Tools: 5 Key Factors to Consider
•CallCopy and GMT Partner to Strengthen Contact Center Operations
•Sennheiser's UI 760 Makes Headsets Multi-Purpose
•Customer Suggestions are the Best Form of Leads for CRM
•Home Agent Provider Alpine Access Appoints New Board Member
•Measuring "Customer Engagement" On The Bottom Line
•LiveOps On-Demand Call Center Platform Now Available on the AppExchange
•Research Analyzes Shifts in Australia Outsourcing Market
•Research Shows Growth Trends in Outsourcing Contact Center Market
•Report Examines Contact Center Industry Trends for 2008
•CRM Suite From Sage SalesLogix Chosen for CPN
•CRM To be Outstripped by HCM's 'Greater Potential,' Analyst Says
•CRM Vendor Infor Offers Green Energy-Tracking Product

You might be interested in this relevant, free White Paper.

The New New Thing: Hybrid Deployments for Speech
The new new thing is hybrid. Find out about new deployment models for speech that lower the total cost of ownership. Get Datmonitor's white paper, Redefining Traditional Deployment Models for Speech in the Enterprise. Take a new perspective when evaluating speech services and the many options for deployment.



You might also be interested in these relevant, free Webinars.

•Deploying Speech Automation Using a Hosted Solution
•CRM Integration Best Practices: Taking the Pain Out of the Call Center


 

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