Subject:::Cloud, Mobility and BYOD Hot Topics to Warm Up With at ITEXPO Miami - TMCnet's Cloud Computing eNews Cloud Computing
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January 28, 2013

Interactive Intelligence: Cloud, Mobility, BYOD, Social Media and Improving Customer Experience Hot Topics to Warm Up With at ITEXPO Miami

By Peter Bernstein

For those of you who follow me as contributor and editor of our popular Contact Center Solutions community, you know that gaining insights from industry experts is a passion. Heading into TMC’s (News - Alert) annual ITEXPO Miami  event, it seemed like a perfect time to check in with a person I rely on and urge you to look up in Miami, Tim Passios, senior director of Solutions Marketing, Interactive Intelligence (News - Alert).


Once you read Tim’s views on what lies ahead in 2013 for the contact center solutions marketplace on such hot and critical topics as cloud, mobility, BYOD, social media and improving the customer experience, my suspicion is you will want to meet him in person. As he related in answer to a question about what he is looking forward to most in Miami he said, “Spending time at the Interactive Intelligence booth.”  


What follows are some questions we posed to Tim that are sure to be hot topics in Miami... Read More

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