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From The Expert Corner
July 20, 2011
Selecting the Right IVR System for Your Environment
 By Susan J. Campbell, TMCnet Contributing Editor
With the advancements in technology over the last several years, one of the most beneficial is that of voice recognition software and the IVR (Interactive Voice Response) system. These platforms are used by individuals unable to communicate directly with an individual, professionals who need to rely solely on voice, companies implementing voice authentication programs and so many more.
Voice recognition is also used within a company’s IVR system to help customers navigate through self-help channels and capture the information needed to make a decision, complete a transaction or solve a problem. Regardless of the needs that voice recognition software can solve, the bigger challenge is how a company or consumer will go about identifying the right solution... Read More
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