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May 17, 2004
 Key
Message Development
By identifying the product or
service attributes that your customers use to differentiate among competing
products or services, we learn why your customers purchase from you and
begin to understand what makes your company unique.
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Cinergy Communications Selects FootPrints for eService
to Centralize Service and Support Operations for Nearly 300,000 Voice and
Internet Customers
UniPress Software, Inc., a provider of web-based
service desk automation software, announced that Cinergy Communications has
selected FootPrints for eService to power its service desk operations that
manages nearly 300,000 business and residential customers. The company,
which produces more than 15,000 service requests each month, has integrated
FootPrints for eService into its billing and network operations departments,
providing a single interface to manage all aspects of customer care.
More...
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Tier One Carrier Telstra Awards Large OSS Contract to
NetCracker Technology
NetCracker Technology, a leading provider of OSS and
IT Infrastructure
Management solutions, announced today that Telstra (ASX: TLS), Australia's
leading telecommunications and information services company, will be
implementing NetCracker OSS for its service delivery needs. The delivery on
the contract will commence immediately.
More...
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Bill Eliminates Regulatory Chaos From Offshoring Of
Personal Data
Representative Edward J. Markey, a senior
Democratic Member of the House Energy and Commerce Committee, and the
Co-Chair of the Congressional Privacy Caucus, today announced that he will
soon be introducing legislation designed to clarify the rights and
responsibilities of companies, their regulators and consumers regarding the
protection of privacy in global commerce. As an example of what Markey
referred to as the "regulatory chaos" surrounding this issue, he
released a letter from the Federal Trade Commission (FTC) that provided a
significantly different view than that earlier set forth by the Internal
Revenue Service (IRS) on the obligations of businesses to inform consumers
whenever they propose to offshore the processing or analysis of consumer
financial information or tax returns. The FTC letter was prepared in
response to an earlier inquiry by Rep. Markey, a leading advocate of
strengthening privacy protections.
More... _________________________________________________
Checkmate And Lanaco Form IP Alliance
Checkmate, the customer specialist relationship has realised
that as the internet revolution sweeps through businesses, timely deployment
of cost effective solutions which provide unique competitive edge and
enhance customer loyalty are crucial, not just to saving money, but to the
very survival and growth of a business.
More...
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SENDIA Unveils Wireless Salesforce Automation for
salesforce.com
Sendia Corporation, a new provider of wireless
enterprise solutions that extend desktop applications to mobile workers,
announced the launch of its Wireless Salesforce Automation (SFA) for
salesforce.com. Built on the sforce on demand platform, this new mobile
solution extends the features and functionality of salesforce.com to new
wireless handheld devices, including Research In Motions (RIM) BlackBerry
Wireless Handhelds and PalmOne Treos to give mobile sales professionals
wireless access to salesforce.coms on demand customer relationship
management (CRM) services with or without a wireless connection.
More...
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Call Compliance Adds Call Monitoring
To Its Online Regulatory Guide
Call Compliance, Inc., the industry leader in Do
Not Call compliance and related services, announced that it has added a new
section to its online compilation of State and Federal telemarketing
regulations, the Regulatory Guide. This new section provides a complete
report on call monitoring statutes, and related case law, across the United
States.
More...
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CSC Enhances Healthcare Software
With Pegasystems' Business Rules Engine
Computer Sciences Corporation (NYSE: CSC)
announced an agreement to integrate Pegasystems Inc.'s (Nasdaq: PEGA)
PegaRULES Process Commander (PRPC) software into CSC's Web-enabled workflow
system for health plans.
More...
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IEX TotalView Solution Implemented by SunTrust for
Virtual Contact Center Operation
IEX Corporation, a Tekelec company (Nasdaq: TKLC)
and a provider of contact center workforce management solutions, announced
that SunTrust Banks Inc. has implemented the IEX TotalView Workforce
Management solution to centralize resource planning and agent management
processes across its five site contact center operation.
More...
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Witness Systems Extends Call Visualization Capabilities
Within Its eQuality Workforce Optimization Software Suites
Witness Systems (NASDAQ: WITS), a global provider
of performance optimization software and services, announced new integration
that helps contact center management search through customer interactions to
spot trends, patterns and anomalies that will provide sales and service
directors with valuable insight into the effectiveness of their operations.
By visually representing the key call attributes that the eQuality software
automatically collects from all customer interactions regardless of
whether an organization records all or only selective contacts users can
rapidly identify individual or groups of customer interactions for further
analysis.
More...
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