Welcome to the 2023 TMC Labs INTERNET TELEPHONY Innovation Awards, where we have selected a diverse range of winners from cameras to Caller-ID and more. We hope you enjoy our reviews and thank you for reading and participating in these awards:
- Mobile 911 from 101Voice differentiates via a notification function with MAP overlay in a textable format. By tailoring their solution to the unique needs of schools and government agencies, 101Voice recognizes the understaffed nature of these institutions and aims to equip them with the tools necessary to handle emergencies effectively.
- CAM570 from Aver Information (News - Alert) Inc. USA is a 4K dual-lens camera that combines a 36X Total zoom PTZ camera with a second AI lens boasting a 95-degree FOV. Its advanced features include a built-in audio sensor that can detect human voices up to 10 meters away, enabling audio tracking functionality. Additionally, CAM570 leverages AI technology, such as Smart Gallery and gesture control, to capture detailed close-ups of all attendees with premium video quality.
- ONEBILL from OneBill Software, Inc has positioned itself as an ideal solution for end-to-end monetization and orchestration. Competing against major industry players, ONEBILL stands out by offering an integrated BSS/OSS solution exclusively delivered via the cloud.
- Full Screen Caller ID Company from Ringer Interactive brings full screen caller ID to enterprises. The solution eliminates the limitations of generic labels such as "unknown caller" or "potential spam," significantly increasing pickup rates and associated Key Performance Indicators (KPIs). Unlike other solutions, Full Screen Caller ID Company does not rely on integrations or communications with mobile carriers or outbound dialers. Instead, it functions seamlessly as an overlay, providing complete control over the presentation layer upon call arrival.
Mobile 911 (M 911)
Congratulations to 101Voice for its Mobile 911 (M 911) solution, which has been selected as a recipient of the 2023 TMC Labs Internet Telephony (News - Alert) Award. This recognition celebrates the groundbreaking capabilities and innovative features that make Mobile 911 an invaluable solution in the field of emergency communication for educational institutions and state/local government agencies.
Mobile 911 (M 911) has evolved significantly since its initial release. Version 1.0 was introduced to the market on May 7th, 2023, and the latest version, 1.2, was launched on September 12, 2022, showcasing the company's commitment to continuous improvement and customer satisfaction.
Targeting the critical market of educational institutions and government agencies, Mobile 911 (M 911) sets itself apart from competitors by providing an immediate and efficient notification system. By establishing a geofence around the premises and integrating with the RapidSOS database, which is widely utilized by PSAP/ECC call centers, Mobile 911 enables real-time notifications to "On-Site Personnel" in response to any 911 call made from a mobile phone. What distinguishes Mobile 911 is its ability to achieve this without requiring any application on the end user's smartphone, streamlining the notification workflow process.
Technically, Mobile 911 leverages the GPS information, call header, and Call Back Number (CBN) transmitted during a 911 call from iOS 12+ or Android (News - Alert) 4+ devices. Through advanced mapping technology, Mobile 911 overlays this information onto a Google Map, allowing on-site personnel to receive a text URL with a pin-drop of the caller's location. This instantaneous notification empowers on-site personnel to offer timely assistance during emergencies, bridging the critical gap between the initial call and the arrival of first responders.
In a world where a significant portion of emergency calls are made from cell phones, Mobile 911's ability to notify on-site personnel in real-time becomes increasingly crucial. With an estimated 240 million calls placed annually to 911 dispatchers, Mobile 911 addresses the need for immediate response and support, potentially saving lives by allowing on-site personnel to stabilize situations before the arrival of first responders.
Mobile 911 operates as a hosted service, leveraging the reliability and scalability of Amazon Web Services (AWS). No additional software is required for end-users making emergency calls or on-site personnel who receive the text/SMS URL link with the caller's location map.
In terms of innovation, 101Voice has a history of pioneering solutions in the field of emergency communication. As early as 2016, they deployed the "911 Realtime Notification Alert" for their VoIP/UCaaS customers, ensuring on-site personnel were promptly informed of any 911 calls made within their facilities in real-time. This groundbreaking feature eventually became part of Kari's Law in 2020. Building upon this success, 101Voice has extended the same level of service to mobile phones, recognizing the growing prevalence of cellular-based emergency calls.
Mobile 911 differentiates itself from competitors by harnessing the power of the RapidSOS platform while focusing specifically on the notification function with MAP overlay as a textable format. By tailoring their solution to the unique needs of schools and government agencies, 101Voice recognizes the understaffed nature of these institutions and aims to equip them with the tools necessary to handle emergencies effectively.
One notable improvement in the product over the past six months has been the introduction of two-way communication between on-site personnel and the first responder's team. This enhancement facilitates clear and efficient communication, ensuring full transparency of the situation at hand.
In summary, 101Voice Mobile 911 (M 911) is a groundbreaking solution that addresses the pressing need for timely emergency communication within educational institutions and government agencies. By seamlessly integrating with the RapidSOS platform and utilizing advanced mapping technology, Mobile 911 empowers on-site personnel to swiftly respond to emergencies, potentially saving lives in critical situations. The 2023 TMC Labs Internet Telephony Award recognizes the significant contributions of 101Voice in revolutionizing emergency communication and reaffirms their position as an industry leader in this domain.
CAM570
We are delighted to honor AVer Information Inc. USA for its CAM570, as a recipient of the 2023 TMC Labs Internet Telephony Award. AVer CAM570 has established itself as an exceptional solution for high-quality video conferencing in medium to large meeting rooms, showcasing AVer's commitment to innovation and delivering cutting-edge technology.
CAM570, in its first and latest version, sets a new standard in video conferencing capabilities. Released on January 5, 2023, CAM570 stands out among its competitors, such as LifeSize, Polycom, and Logitech (News - Alert), as a versatile and feature-rich solution tailored to the needs of businesses requiring superior video conferencing experiences.
The CAM570 is a 4K dual-lens camera that combines a 36X Total zoom PTZ camera with a second AI lens boasting a 95-degree FOV. Its advanced features include a built-in audio sensor that can detect human voices up to 10 meters away, enabling audio tracking functionality. Additionally, CAM570 leverages AI technology, such as Smart Gallery and gesture control, to capture detailed close-ups of all attendees with premium video quality.
What sets CAM570 apart is its ability to adapt to meeting room dynamics seamlessly. With AVer's Dynamic Detection feature, the camera automatically adjusts its angle and zoom to capture every participant, ensuring optimal framing at all times. The Smart Gallery feature intelligently arranges close-ups of individuals in the room, promoting collaboration equity by providing equal representation for all meeting participants. Users can easily switch between headshot and half-body frames to accommodate groups of varying sizes, fostering a cohesive and inclusive meeting environment.
AVer CAM570 is compatible with leading communication platforms and has received certifications for Microsoft Teams, Zoom, and RingCentral. This compatibility ensures a seamless user experience and demonstrates AVer's commitment to delivering high-quality, user-friendly solutions that enhance productivity and efficiency in meetings.
The CAM570's dual-lens design, combined with real-time motion detection capabilities, provides precise monitoring while offering a comprehensive view of the room simultaneously. The AI lens detects newcomers and triggers the PTZ camera to re-frame the participants, ensuring that all meeting attendees are instantly captured, enabling seamless collaboration in real-time.
AVer Information Inc. USA stands out in the industry with its exceptional customer support and commitment to customer satisfaction. CAM570 is backed by an industry-leading three-year warranty with first-year Advanced Replacement, offering a remarkable 72-hour product replacement during the first year of ownership.
In summary, AVer CAM570 has redefined video conferencing with its cutting-edge features, advanced AI technology, and seamless adaptability to meeting room dynamics. The 2023 TMC Labs Internet Telephony Award recognizes AVer's dedication to innovation and excellence in delivering exceptional video conferencing experiences to businesses worldwide.
ONEBILL
We are thrilled to announce that OneBill Software, Inc. has been selected as a recipient of the 2023 TMC Labs Internet Telephony Award for its product, ONEBILL. With its advanced capabilities and leading-edge features, ONEBILL has marked its place as a leader in cloud-based BSS/OSS platforms.
Introduced to the market on December 15, 2009, with its V2.0 version, ONEBILL has consistently evolved over the years. The latest version, V7.0, released on July 15, 2023, is a testament to OneBill's commitment to continual improvement, customer-centricity, and innovation.
Catering to a diverse range of businesses, including enterprises, service providers, MSPs, distributors, and resellers, ONEBILL has positioned itself as an ideal solution for end-to-end monetization and orchestration. Competing against major industry players, ONEBILL stands out by offering an integrated BSS/OSS solution exclusively delivered via the cloud.
The ONEBILL platform comprises five independent modules:
- Configure Price Quote (CPQ)
- Billing and Revenue Management (BRM)
- Customer Relationship Management (CRM)
- Service Delivery Platform (SDP)
- Multiple Level Channel Management (MLCM)
These modules enable service providers to fully automate their revenue management processes, minimizing revenue leakage and maximizing market and margin opportunities.
OneBill's uniqueness lies in its cloud-native platform, eliminating the need for any equipment at the customer's premise. But, what truly sets it apart from its competitors is its no-code orchestration capability, allowing service providers to interface with multiple downstream systems seamlessly. This revolutionary feature accelerates time-to-market and reduces total cost of ownership.
Furthermore, ONEBILL's no-code orchestration engine facilitates complex workflow creation in mere minutes, enabling service providers to launch new products and services swiftly. Its recent upgrades, including ASC (News - Alert) 606 compliant revenue recognition and rate-limit functionality, further underscore its pioneering approach.
Potential customers have multiple compelling reasons to opt for ONEBILL in the crowded billing field:
- It offers a combined BSS/OSS capability.
- Its no-code mediation and rating capability streamline operations.
- Real-time multi-level channel management enhances functionality.
- The no-code orchestration engine promises swift and efficient results.
- Its communication taxation capability is unmatched.
- It ensures peaceful coexistence with third-party platforms.
- It's a configuration-driven monetization platform.
In summary, ONEBILL by OneBill Software, Inc. has helped transform the realm of cloud-based BSS/OSS platforms with its integrated and innovative features. The 2023 TMC Labs Internet Telephony Award celebrates its contributions to the industry and solidifies its market position.
Ringer Interactive
Full Screen Caller ID
We are thrilled to recognize Ringer Interactive for its Full Screen Caller ID as a recipient of the prestigious 2023 TMC Labs Internet Telephony Award. Ringer Interactive has revolutionized caller identification by delivering a personalized, full-screen display that transforms unknown callers into trusted calls, offering an exceptional communication experience for enterprises and their customers.
Full Screen Caller ID, starting with its first version, V1.0, released on November 15, 2022, and the latest version, V1.1, released on February 15, 2023, represents a new era in the field of caller identification. Targeting Fortune 1000 companies seeking higher answer rates and improved caller trust, Ringer Interactive's innovative solution is competitive with other market players, such as Hiya, Connect Branded Call Neustar, Branded Call Display TCN, and Call Labeling.
Ringer Interactive's Full Screen Branded Calling technology empowers enterprises to redefine how customers perceive their calls. By providing a personalized, full-screen display, enterprises can establish trust and enhance the communication experience. This patented technology requires no integration with outbound dialers and functions as an overlay that controls the presentation layer upon a call's arrival at a consumer's smartphone.
As a Software as a Service (SaaS) offering, Ringer Interactive's solution requires no equipment or software at the customer premise. Enterprises can manage their deployment through a secure, encrypted portal accessed via a Google Chrome browser. This streamlined approach simplifies implementation and ensures a hassle-free experience for customers.
Ringer Interactive's Full Screen Caller ID stands out as a pioneer in the industry, bringing full screen caller ID to enterprises. The solution eliminates the limitations of generic labels such as "unknown caller" or "potential spam," significantly increasing pickup rates and associated Key Performance Indicators (KPIs). Unlike other solutions, Full Screen Caller ID does not rely on integrations or communications with mobile carriers or outbound dialers. Instead, it functions seamlessly as an overlay, providing complete control over the presentation layer upon call arrival.
Ringer Interactive's product suite utilizes existing smartphone app infrastructure, enabling enterprises to leverage their existing mobile apps effectively. The lightweight Software Development Kit (SDK) seamlessly integrates with an enterprise's mobile app, granting complete control over which numbers and customers receive treated calls. This unique approach provides flexibility and ease of implementation for enterprises, contributing to an improved customer experience and increased retention rates.
By empowering enterprises to establish trust through personalized caller ID, Ringer Interactive sets itself apart from other offerings in the market. The solution's ability to reach all consumers of an enterprise's mobile app adds significant value from day one, contributing to enhanced retention KPIs.
Noteworthy features of Full Screen Caller ID Company include its simplicity and rapid deployment, with customers able to be up and running within a week. Enterprises can easily update images on demand without the need for direct engagement with Ringer Interactive, streamlining the process and reducing administrative overhead.
Ringer Interactive is dedicated to continuous improvement and has a roadmap to introduce interactive features to the presentation layer at call arrival, further enhancing the communication experience for enterprises and their customers.
Congratulations to Ringer Interactive for their exceptional product, Full Screen Caller ID Company, which has been selected as the winner of the 2023 TMC Labs Internet Telephony Award. The company’s innovation and commitment to delivering superior caller identification experiences exemplify their position in the industry.
Edited by
Erik Linask
