The world’s most connected company and IoT Evolution Expo Platinum sponsor, Syniverse unveiled a partnership with Kore.ai as part of its Communications Platform-as-a-Service (CPaaS) plans. The pairing enables Syniverse to offer conversational AI and professional services for Forbes Global 2000 enterprises.
Chris Rivera, President, Enterprise, Syniverse (News - Alert) noted, “The COVID-19 pandemic has forced Forbes Global 2000 companies to accelerate their digital transformations. Syniverse and Kore.ai are collaborating to add an important need to help enterprises embrace a Communications-Platform-as-a-Service offering that has conversational artificial intelligence technologies.”
Syniverse continues to drive enterprise digital transformation efforts, leaning on over 30 years of experience at simplifying and accelerate the modernization journey; today’s announcement underscores a future-forward focus.
Specifically speaking, Syniverse is able to augment end-to end capabilities and CPaaS portfolio for the enterprise. From omnichannel selection and bot design and build, to message delivery and reporting Kore.ai and Syniverse will jointly support services.
As the enterprise embraces AI, Kore.ai is able to offer an easy onramp to adoption with enterprise grade, end-to-end, no-code conversational artificial intelligence (AI) platform. Its AI-first solutions deliver building blocks for the enterprise to design, build, test, deploy and manage virtual assistants and other AI-driven solutions to enhance customer experience in an omnichannel environment.
Raj Koneru, Founder and CEO, Kore.ai explained, “Experience-centric organizations are veering toward conversational AI as the means to create a differentiated customer experience management that’s proactive, efficient, scalable, and easily accessible. The synergies offered by the Kore.ai and Syniverse partnership will enable global enterprises to deal with the emerging future in a much better way, where the focus will be on delivering digital-first experiences that positively impact the entire customer lifetime journey and be able to scale in times of crises while retaining the human touch in all their interactions.”
AI is no longer a pipedream, organizations around the globe are leveraging a wide variety of automated and AI/ML solutions to drive operational efficiency, exceptional customer experiences and future growth.
Edited by Maurice Nagle