HIPPA and Sarbanes-Oxley are among the rules that put new requirements on how companies and other organizations archive, secure and otherwise manage their information and communications. But how do newer corporate communications like video fit into these frameworks? That’s something that Yorktel aims to figure out and share with its customers.
Vishal Brown, vice president of professional services at Yorktel, recently told INTERNET TELEPHONY that a professional services practice that offers banking, pharmaceutical and other businesses advice on videoconference compliance could soon be added to the company’s stable of products. He added that Yorktel’s business model has changed from solutions in which its customers make a one-time investment to a services-based model.
Yorktel is video managed services provider that’s been in business for 30 years. It offers professional services/advisory services related to video, managed video, media services for town halls and corporate YouTube (News - Alert) content, and a video as a service offering. The company recently became the only video-as-a-service provider to offer Lync federation with Office 365.
Another relatively new offer from Yorktel is VideoKiosk. The high-definition Yorktel VideoKiosks enable customers to get advice and information from remotely located experts in real time.
“Investment in customer service and support is critical to achieving any measure of long-term success, and is a mission-critical priority in today’s marketplace where consumer loyalty can be eroded with a single bad interaction,” said Greg Douglas, Yorktel vice president of business development, public sector, in a press release announcing VideoKiosk. “Through the power of visual communications, Yorktel VideoKiosk not only ensures that customers receive an expedient, high quality service experience, but also reduces the cost and logistical staffing expense of having agents onsite.”
Now available for federal government and public sector agencies, Yorktel VideoKiosk units for commercial, retail and other private businesses will be generally available starting in the fourth quarter. They can be integrated with an organization’s existing website or other portals, include a dual 22-inch touchscreen display, a secure enclosure, a telephone handset for customers, a USB headset for agents, an HD camera, secure communications leveraging various protocols, a document scanner, a printer, and various other optional components such as a credit card processing unit and fingerprint scanner.
Edited by Stefania Viscusi