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Featured Articles
The last several years have illustrated a shift in thinking when it comes to communications. Enterprises and SMBs alike are realizing the power of the cloud, and migration is a major movement at the moment. Furthermore, as we all know, the contact center requires communications solutions up to the task - you only get one chance to make a first impression - and recent research illustrated how this customer service hub is due for a cloud makeover.
WebRTC-based communication offers advantages that solve these issues of infrastructure and scalability. Because of WebRTC's strength in establishing efficient peer-to-peer communications, the technology is capable of greatly reducing server-side load, which in turn yields terrific advantages in speed and performance when engaging in communications that are heavy on bandwidth.
There's probably nothing more important on the to-do list of service providers today than enhancing network efficiency and improving the customer experience. That's because with these elements, success is possible.
Not so long ago, the Groupe Special Mobile Association (GSMA) brought out its Universal Profile for Advanced Messaging, a system geared toward providing a universal framework for messaging services, including things like group chat, read receipts and tools for photo sharing. Backed by 58 global operators, along with original equipment manufacturers (OEMs) and operating systems (OS) providers, all that remained was to get the mobile operators interested. The first such boundary on that front has been passed thanks to Google and Sprint.
Communications service provider Damovo primarily serves Europe from several regional offices in locations such as Irelend, Germany, and Switzerland, just to name a few. In October 2016, it released the new Aquila cloud aggregation software that moves all its unified communications (UC), networking services, and contact center software to the cloud. Now its is stressing the use of UC as a service (UCaaS) for customers that have long used on-premise software but are looking for something fresh and able to withstand future market fluctuations, no matter the market.
There's a saying I've heard countless times from different coaches at various times in my life: teamwork makes the dream work. In sports, specifically the NBA, it is the era of super teams - pairing a number of super stars together to ride rough shod over the league (a la Golden State, and further back Miami). In business, pairing with the right partners to create a super team is mission critical to success.
For anyone who thought that Dialpad might have been suffering from a shortage of talent at the top of the executive food chain, the most recent development out of the company may well change that perception for good. Dialpad brought in no less than Marc Andreessen to serve on its board, and the man who gave us what amounts to the first competing Web browser to Microsoft's own is now backing up Dialpad's future.
On July 6, 2016, the EU Parliament adopted a directive of the security of network and information systems. The NIS Directive aims to promote a common level of security of network and information systems across the EU through improved cybersecurity measures at the national level, increased cooperation within the EU, and risk management and incident reporting by operators of essential services and digital service providers. EU member states will have 21 months to transpose the NIS Directive into their national laws, and an additional six months to identify covered service providers.
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