Verint Takes Home Two Stevie Awards

Much like Top Gun, in customer service there are no points for second place. There is no substitute for a strong first impression, and there’s no erasing a hard hitting viral social media post from a scorned customer. Recruiting, hiring, training and managing are all critical components to top notch contact center operations, but underpinning all of these efforts is the contact center solution making each positive engagement possible.

Verint announced it has earned two 2020 Stevie Awards: “Best Customer Engagement Initiative” and the “Sales or Customer Service Solutions Technology Partner of the Year” categories.

“We are honored to be chosen from the 2,600 nominations that were submitted,” says Verint’s (News - Alert) Nancy Treaster, SVP and general manager, strategic operations. “These awards validate the hard work our team members devote to delivering innovative, market-leading cloud customer engagement solutions and dedicated programs that support our mission of creating customers for life.”

Taking a deeper dive into the awards; the first Stevie came courtesy of Verint’s Customers4Life, Engage Customer Conference, Elevate and Customer Innovation Partner programs. The second honor was bestowed on The Customer Engagement Company for its future-forward Cloud Customer Engagement portfolio of solutions that leverages automation and AI to propel operations.

The contact center is a complex array of people, processes and technology tasked with delivering on customer expectations, no excuses or margin for error. What’s in your contact center?

Edited by Maurice Nagle