Verint Boosts Visibility, Productivity with WFH Programs

From the c-suite to the contact center, operations are in the midst of evolution. When the coronavirus pandemic pushed the workforce home, it also forced the hand of IT. It truly is digital transformation or bust, and once the remote team is in place, it is integral to have the components in place to remain productive.

The Customer Engagement Company, Verint (News - Alert) announced several programs to support best practice in the work-from-home shift for organizations around the world.

“With an overwhelming shift to work-from-home, organizations focused initially on IT and communication infrastructure for their remote employees,” says Verint’s CEO, Dan Bodner. “They are now looking to quickly increase visibility into workforce processes, ensure compliance of agents at home and drive higher productivity as many of their processes were disrupted by the shift. We are proud to help our customers adapt and respond to address these urgent needs with our WFH programs.”

The comprehensive suite of programs from Verint includes interactive analytics to enhance visibility and improve compliance; Experience Cloud to enable a deeper dive into the customer and agent experiences; Virtual Agents and Knowledge Management to drive productivity via intelligence and automation; as well as a community and web-self service platform.

“Our goal is to provide our customers quick deployment of software and services that address specific challenges resulting from the recent shift to WFH,” says Verint’s Nancy Treaster, VP and general manager, strategic operations. “In the next few weeks, we will continue to listen to our customers and introduce additional programs to help them adjust to changes in their environment.”

Verint is inviting organizations to take action, see rapid deployment courtesy of Verint’s COVID-19 program, and thrive in these uncertain times.

Is your contact center in the cloud, yet?  

Edited by Maurice Nagle