Bright Pattern Backs Call Centers with Virtual Capabilities During COVID-19 Pandemic

The COVID-19 pandemic has swept the nation. In states across the U.S., businesses are being asked to close and allow remote work from home capabilities for employees. For those operations that can go digital and allow staff to work from their homes while practicing social distancing, the need for virtual solutions to achieve this is growing exponentially.

In the call center industry, giving agents tools to answer phone calls, respond to messages and maintain high-quality service levels - even from home - is greatly important during situations such as those presented by the coronavirus.

To answer this need, Bright Pattern, a provider of cloud omnichannel contact center software, has announced it is providing special virtual contact center capability for companies who are impacted by the virus.

Bright Pattern is making work from home possible for contact center agents, by offering it’s cloud contact center solution so remote agents can still connect with callers from around the globe and provide care.

“The COVID-19 pandemic has affected lives and companies around the world and the call center industry is no exception,” said Michael McCloskey, CEO of Bright Pattern. “Bright Pattern’s solutions can be used remotely, where work from home agents can seamlessly supplement companies’ current workforce to provide a personalized and effortless experience to your customers virtually.”

With Bright Pattern Cloud Contact Center it’s easy for businesses to quickly add staff to their workforce if demands suddenly increase. They can also work uninterrupted no matter what disaster may arise. Right now as many businesses are scrambling to get virtual solutions up and running, Bright Pattern also boasts the ability to get its offering up and running in a matter of days, not weeks.

The company recently announced it was included in G2 (News - Alert) Crowd’s Fall 2019 CCaaS Report for having the highest ROI among all CCaaS vendors. The company outranked other top cloud contact center vendors in the report when it came to overall customer satisfaction, ease of use, time to implement, ease of doing business, and quality of support.

Edited by Maurice Nagle