Call Center Scheduling Featured Article
AVOXI Announces New CRM Integrations
More than bays of phones filled with a cadre of eager customer service agents, the contact center is a complex symphony of people, processes and technology working in concert to foster customer loyalty and growth. Now, your contact center is anywhere you need it to be, which means access to comprehensive capabilities is a must regardless of location.
Cloud contact center provider AVOXI announced new integrations with Zoho (News - Alert), Dynamics and Salesforce, improving agent workflows with improved CRM access.
“Our customers want the ability to connect their business tools to their contact centre,” said AVOXI CEO, David Wise. “Our CRM integrations solve that problem. By connecting our contact centre software into the technologies our customers use every day we’re streamlining their work into one comprehensive platform.”
AVOXI aims to remove the menial, manual tasks associated with being a contact center agent and keep attention on managing the needs of the callers. In addition to the CRM integrations announced today, AVOXI intends to roll out other business critical capabilities such as live chat, marketing automation and help desks.
“Support and sales teams are usually tasked with meticulously logging almost every minute of their entire day. As we continue to integrate with more and more technologies, our goal is to significantly reduce that monotonous work so they have more time to do what they do best – provide exceptional brand interactions,” said AVOXI CRO, Kyle Johnson (News - Alert).
How are you managing workflows in your contact center?
Edited by Maurice Nagle