Aceyus Offers Contact Centers A VUE

Customer service isn’t as simple as setting up rows of agents, phone in hand ready and eager to address customer queries. Modern engagement is at the very least a multichannel prospect; spanning social media, chat, email and voice.

This week, Aceyus (News - Alert) announced Visionary User Experience (VUE), an integrated system that offers reporting and analytics to the enterprise for end-to-end contact center operations.

“The technological shift over the past decade has resulted in contact centers now taking a multichannel and omnichannel approach to managing customer interactions,” said CTO, Ben Vesta. “We developed VUE to maximize these approaches by helping organizations leverage the use of real-time data, to drive workforce efficiency and better understand how customers are engaging with their brands. This is the next step in Aceyus providing its partners with innovative solutions to achieve their business objectives.”

Call center management can easily customize dashboard to track metrics at an agent, team and contact center level. VUE integrates with CRM, IVR and WFM to collect data and provide comprehensive insight into the customer experience.  VUE comes in three iterations, each adding integration and customization capability. VUE, VUE Premium and VUE Enterprise offer an organization to find the right fit.  

“During these uncertain and stressful times, having immediate access to customer profiles and contextual data to ensure a seamless, personalized experience at each touchpoint makes the difference between creating a brand advocate and losing a customer,” said CMO, Tim Eyre. “The ability to bring multiple data sources together and add third-party data from disparate, siloed sources into an easy-to-use dashboard view is a true game changer.”

What’s in your contact center?

Edited by Maurice Nagle