Verint Innovates, Industry Takes Notice

If something walks like a duck and quacks like a duck, my money says it’s a duck – but you can’t always take the duck’s word for it. In technology, a lot of companies talk the talk, but it’s only when the industry recognizes walking the walk, that these solutions are truly best in breed.

In recent weeks, Verint received two Business Intelligence Group 2020 Excellence in Customer Service Awards, a CUSTOMER Magazine 2020 Product of the Year Award, a CUSTOMER Magazine 2020 Workforce Optimization Innovation Award, an Info Security Products Guide 2020 Excellence Award and was named a Top 10 Public Safety Solutions Provider from Government CIO Outlook magazine.

“We are honored by the recognition that extends over our entire customer engagement portfolio,” says Nancy Treaster, SVP and general manager, strategic operations, Verint (News - Alert). “Our culture of intently listening to our customers continues to keep us on target in meeting industry challenges—and will continue to do so as we develop innovative solutions that strike the right balance of delivering exceptional customer experiences while driving operational efficiency.”

It’s important to do one’s due diligence when selecting the proper contact center solution, look to analysts and available resources like case studies, for instance, to know that your customer service squad is ready for whatever comes their way.

What’s in your contact center?

Edited by Maurice Nagle