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Featured Articles
In the classic movie Annie Hall, Woody Allen's character likens a relationship to a shark. It has to constantly move forward or it dies, he observes. The same can said about a business, especially the VoIP industry.
Service providers are ideally positioned to offer Contact Center-as-a Service (CCaaS) by having the core infrastructure, network and operational ability needed to deliver cloud applications as a service. The continuing adoption of cloud computing is well-documented; businesses of all sizes are particularly receptive to the possibilities for their contact center and customer interaction environments.
At the recent ITEXPO East event in Ft. Lauderdale, the buzz around the acceleration of enterprises around the world transforming their communications capabilities to being all IP was palpable. This was true regardless of company size, location and vertical market. It was also evident in every aspect of business and even residential new functionality ranging from personal and premises devices, to and through wired and wireless service provider networks and of course all variations of cloud implementations, i.e., public, private and hybrid.
The argument for SIP trunking is more than just an economic argument; it also is a call quality argument. That's because hybrid environments degrade call quality.
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