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What's Hot in CRM

SugarCRM Announces Support of Jigsaw's Open Data Initiative
CallSource Relies on Interaction Analytics from NICE to Enhance Effectiveness
Webinar Provides Tips on Delivering a Differentiated Customer Experience
Call Recording Provider Telrex Takes Home Communications Solutions Product of the Year Award
Infusionsoft Receives PCI Compliance, Protects SMBs from Identify Theft
Eagle Conferencing Bags Product of the Year Awards
CRM Vendor NetSuite Acquires OpenAir for $26 Million
Convergys Announces Layoffs at Baton Rouge Call Center
CRM for Real Estate Tool from Ascendix for Microsoft Platform Released
SAP Picked for Middle Eastern Real Estate Developer
New World Systems and ESRI Enhance Emergency Capabilities for 911 Call Centers
Aspect Software and Touchpoint Associates Provide Frontline Leadership Skills Training
Nortel Speeds Up Response Times to Customers at Nespresso's Contact Center
DirecTV to Buy PRC Call Center
Study Reveals Disconnect Between C-Level Executives and Contact Center: Part II
Ipreo Workflow Products Target Investor Relationship Management Market
U.S. Posed as Strongest Contact Center Location: Report
Five9 Becomes Affiliate Member of ACA International
Tata Communications Receives Certifications for Data Centers
NGS Introduces SaaS Program for Business Partners

You might be interested in this relevant, free White Paper.

Managing Application Performance by Understanding Applications
IT organizations are considering application delivery from new perspectives due to the automation of key business processes, and the fact that acceptable application performance is continually becoming more difficult. Three IT managers were interviewed to help identify key issues that make ensuring acceptable application performance difficult and describe how they use WAN emulation tools to improve application performance.

You might also be interested in these relevant, free Webinars.

Harnessing Loyalty producing Customer Feedback using your IP Communication Solution
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