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Featured Articles
Today's so-called digital workplace is creating new ways for businesses to collaborate and conduct business both internally and externally, with colleagues, partners, customers, prospects, and any other stakeholders, regardless of location. Geography is no longer a barrier to collaboration; nor, frankly, is the type of interaction or collaboration - applications, content, video, voice, multiparty interactions can all be shared interactively in the digital workspaces that are replacing traditional conference rooms.
While the telephone may be somewhat on the wane when it comes to customer support - most customers try out alternatives to picking up the phone before they call the toll-free number - this doesn't mean it's declining in importance. In fact, because customers can answer routine questions themselves with Web searches, FAQs, social media, mobile app and SMS, the calls that come into a contact center become even more important: they're the most critical issues.
First standardized in 1983 as IEEE 802.3 today's Ethernet technology with its several variations, is ubiquitous as the de facto transport technology for IP networking. The technology has been continuously developed and enhanced over the decades since its initial implementations. Among the latest expansions is the capability to transmit electrical power over the network cabling along with the data. To date, Power-over-Ethernet (PoE) technology has vastly expanded the kinds of applications that system integrators and installers can support. Many more are expected to emerge
The complex and overwhelming world of wholesale VoIP solutions can become easier to navigate with direct access to providers and services right at one's fingertips.
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