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TMC Honors Monet Software with 2013 Cloud Computing Excellence Award
Integrated media company, TMC (News - Alert), recently announced the winners of the 2013 Cloud Computing Excellence Awards. These are given to companies that most effectively leveraged cloud computing, while introducing new, differentiated offerings to market.
Monet Software, a provider of cloud-based call center workforce optimization software, is one among the frontrunners to win the prestigious Cloud Computing Excellence award for its WFO Live solution.
“Monet Software has been recognized for their achievement in bringing innovation and excellence in the market while leveraging the latest technology trends to create an enriched user experience,” said Erik Linask (News - Alert), Group Editorial Director, TMC.
Monet Live is an affordable and easy to use cloud-based call center optimization software solution that comprises workforce management, performance management, call recording and quality assurance.
One of the benefits of Monet WFO Live is that contact centers can start improving service levels while also reducing the costs to the center without making significant investments upfront. They can also sidestep the typical IT requirements of traditional workforce software platforms. It’s also designed around the goal of creating accurate forecasts and developing more effective call center schedules so as to increase agent adherence.
“Recognizing leaders in the advancement of cloud computing, TMC is proud to announce Monet Software as a recipient of the third annual Cloud Computing Excellence Award,” said Rich Tehrani (News - Alert), CEO, TMC. “Monet WFO Live has demonstrated innovation as well as the ability to improve the cloud.”
Edited by Stefania Viscusi