Call Center Scheduling Feature Article
May 12, 2010
Webinar to Explain 'How to Simplify Your Call Center Scheduling'
By Patrick Barnard, Group Managing Editor, TMCnet
Want to reduce the amount of time your call center managers spend making and adjusting the call center schedule by up to 25 percent?
Considering that your managers are probably the highest-paid employees in the call center, wouldn't it make sense to try to find new efficiencies to make their jobs faster and easier, in addition to finding new ways to improve agent productivity?
Switching from spreadsheets to hosted workforce management software can help you achieve both - but there's more to it than that: You have to know how to take advantage of what workforce management software can offer in order to truly benefit from it. That means gaining a thorough understanding of a WFM system's features and capabilities.
During the upcoming free webinar, "How to Simplify Your Call Center Scheduling," presented by Monet Software, industry expert Chuck Ciarlo, who has run multiple call centers, will explain why spreadsheet-based scheduling costs orgabnizations time and money; how a WFM solution frees up time for important tasks such as agent coaching, training, etc.; as well as how a cloud-based WFM makes it simple and affordable to schedule agents.
This educational event will be held from 10 to 11 a.m. PT (1 to 2 p.m. ET) on Thursday, May 27. To register, click here.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard