By Patrick Barnard, Group Managing Editor, Call Center Scheduling

Looking for ways to reduce your call center operating costs and boost revenues -- without impacting customer service?

 

Perhaps the solution lies in more efficient scheduling of your agents. As everyone knows, labor is the single biggest cost facing any call center – so anything you can do to make efficient use of agent time is bound to have an impact on the bottom line.

 

Companies that are still using spreadsheets to schedule their agents can realize new labor efficiencies through the deployment of a Web-based workforce management system. These systems sport analytics capabilities that enable call center mangers to forecast, with a high degree of accuracy, how many agents will be needed for any given shift. Through the deployment of a WFM system, combined with best scheduling practices, organizations can address over-staffing issues that result in higher call center operating costs.

 

To learn more about how a Web-based workforce management system can boost your bottom line, be sure to check out the upcoming free webinar, “Increase Revenues through More Accurate Scheduling,” sponsored by Monet Software. Industry expert Chuck Ciarlo, who successfully owned and operated multiple call centers, will explain how forecasting, scheduling and agent adherence impacts revenues of your call center; how to monitor and manage key scheduling metrics to increase revenues; and how a workforce management solution helps automate this process.

This informative free webinar will be held at 10 a.m. PT (1 p.m. ET), Thursday, Feb. 4. To register, click here.