Naval Health Clinic Patuxent River Using Microlog's Call Center Technology

Naval Health Clinic Patuxent River, the medical facility for Patuxent River Naval Air Station in southern Maryland, is now using Microlog Corporation’s ServiceFirst Contact Center and Patient Appointment System.

Gaithersburg, Md.-based Microlog specializes in IVR and CTI (News - Alert) solutions geared for the government and healthcare markets.

In a release, Microlog CEO Richard Meccarielli said this new contract will give his technology firm “a greater presence in the Navy."

With this new call center technology in place, Naval Health Clinic Patuxent River will be able to deliver faster and better patient care.

The ServiceFirst Contact Center solution will screen pop pertinent patient information on agent desktops when patients dial-in – while the Patient Appointment System, an outbound IVR system, will send auto-generated alerts patients reminding them of appointments and verifying whether they intend to keep them. The speech-enabled system also gives patients the opportunity to reschedule appointments using voice commands.

Microlog Corporation made news on TMCnet in May last year when it announced it had been awarded a contract for an Automated Prescription Refill System (APRS) and Integrated Voice Response (IVR) upgrade for University of New Mexico Health Sciences Center.

Patrick Barnard is Group Managing Editor, TMCnet, focusing mainly on call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard