Call Center Management Featured Article
Webinar to Highlight Three New Ways Workforce Management Software Can Improve Call Center Service Levels
Want to learn three new ways workforce management software can improve service levels in your call center?
Then be sure to check out the upcoming free webinar, 'Three Ways to Increase Service Levels in your Call Center,' sponsored by workforce management solutions provider Monet Software.
Chuck Ciarlo, who successfully owned and operated multiple call centers, will explain how three important forecasting and scheduling tasks impact service levels:
--Schedule optimization: How to properly handle exceptions and place breaks, lunches, training, etc.
--Forecast versus actual: How to deal with call volume fluctuations and adjust schedules
--Schedule adherence: How to set goals, measure adherence and keep agents motivated to adhere to schedules
The free webinar will be held at 1 p.m. ET (10 a.m. PT), Tuesday, May 4, 2010. To register, click here.
Also, be sure to check out the archived versions of Monet Software's past webinars, which can be accessed here.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard