3rd Party Remote Call Monitoring Feature
CRM Week in Review: Five9 Reports 'Best in Class' Research, SIP Print Releases Colocation Program
For Five9 Inc., a research report from the Aberdeen (News - Alert) Group titled, “Inside Sales Enablement: Let Them Drink Coffee!” which was published at the end of 2009, highlighted Five9’s accomplishments and success.
Last year, the software provider invited customers to participate in a research survey in order to get direct feedback from the users to verify product success within the industry, to further confirm and validate the Five9 product suite.
“Customers, vendors, and channel partners will benefit knowing that the hosted VoIP phone systems certified by SIP Print Labs and integrated with customized SIP Print Systems will exceed their expectations in delivering highly reliable, high performance SIP call recording,” said Jonathan Fuld, chief technology officer of SIP Print.
Stemmed from the increasing need for value add customization – especially in these two sectors – the program will offer financial, legal, healthcare and emergency services, which will compliment the customized call recording.
While supplied by SIP Print’s separate division, the multi-faceted effort by both departments have brought forth their best efforts to reach those IP-PBX (News - Alert) hosted and Co-Lo vendors, customers and channel partners to customize their SIP-based phone systems with the new recording offer.
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire