Simplifying and Securing Microsoft Teams, Paltel Chooses Ribbon Connect for Voice Optimization

By Arti Loftus October 21, 2021

During the global pandemic, one of the most popular, if not the most popular collaboration platforms and applications, Microsoft (News - Alert) Teams, experienced explosive growth. Microsoft added 95 million users in 2020, and today has more than 145 million daily active users, up from 75 million last year, with a growth rate of 894% from March to June 2020, more than Zoom.

Over 500,000 organizations use Microsoft Teams as their default messaging platform, which is hypercompetitive as it natively delivers frictionless integration with customers’ existing assets and accelerates migration to the cloud.

This includes voice capabilities, whether for video collaboration or simple voice calling with a single tap. As experts in the cloud communications world know, mastering the quality and reliability of voice is not easy, especially when voice sessions must connect to the Public Switched Telephone Network (PSTN) in hundreds of countries around the world.

The challenge of ensuring a high-fidelity voice that is also secure has driven the growth of the Microsoft Teams Direct Routing service. As a pioneer in delivering quality, global calling, Ribbon Communications (News - Alert) is also enjoying the growth of its “Ribbon Connect” service.

Today, Ribbon (Nasdaq: RBBN) announced that it is providing Palestine Telecommunication Company (Paltel) with its Ribbon Connect for Microsoft Teams Direct Routing service.

The service enables Paltel to leverage Direct Routing to quickly and seamlessly add voice-calling capabilities into Microsoft Teams, one of the fastest-growing Unified Communications (News - Alert) (UC) platforms in the world, with 250 million monthly active users.

“Many of our business customers want to rapidly move to cloud communications and collaboration and need help rationalizing their PBX (News - Alert) investments and migrating business processes tied to their existing phone system,” said Mahmoud Jallad, Paltel’s Marketing Director. “Ribbon Connect is the ideal solution, enabling us to rapidly begin serving these Teams customers without making a major capital investment in our own network, getting delayed by significant staff training, or the need to design and build a new network. We’re able to move fast to capture a new market and better serve our growing base of customers who want to replace their existing office phone system with Teams.”

Ribbon Connect for Microsoft Teams Direct Routing is a cloud-based service that securely connects new or existing phone lines to Microsoft Teams. The solution is ideal for new Teams deployments and includes rich integration options that allow it to work in concert with existing PBX/phone systems. This gives organizations the option to operate some elements of a legacy system in parallel with Teams, allowing them to best manage existing investments or business processes until fully migrated.

The service runs globally in the Microsoft Azure cloud and includes a fully automated deployment process for both SIP trunks and Teams configuration that eliminates Microsoft PowerShell. It reduces multiple days of planning, configuration, and deployment into a single button click while delivering Ribbon’s industry-leading security services. Offered as a per user, per month service, Ribbon Connect enables organizations of any type to scale up or down to match usage levels, including for seasonal workforce or business fluctuations in industries where demand and external factors impact workforce levels.

“We’re pleased to continue growing our relationship with Paltel as it fulfills its mission of bringing innovative services to its customers,” said Steve McCaffery, EVP APAC and EMEA Sales, Ribbon.

Paltel is the leading Telecommunications company in Palestine, providing the latest technology and solutions for both residential and business segments. The company offers a range of services, including Internet and fixed-line services, business Internet services, data communications, and value-added services.

Following the high demand worldwide for data center services, Paltel entered the future world of IT and launched the latest Data Center in the region located in Al-Bireh; it is the company’s second state-of-the-art data center to date. With its stable network architecture, reliable fiber transmission paths, and highly secured environment, the Data Center is built to host billions of pieces of data and offer innovative business communications solutions and ICT services.

Arti Loftus is an experienced Information Technology specialist with a demonstrated history of working in the research, writing, and editing industry with many published articles under her belt.

Edited by Luke Bellos
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