 CUSTOMER INTER@CTION SOLUTIONS MAGAZINE The Evolution of The Industry’s First and Preeminent Publication! Mission Statement Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. We have helped the industry germinate, grow, mature and prosper, and we've been proud to have served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. |
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Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Generations of call center leaders and C-level executives have learned their crafts from the pages of Customer Interaction Solutions and rely on it to keep them up-todate in the rapidly changing environment of the call center. Customer Interaction Solutions is proud to be the herald of the next generation of contact center solutions, called Call Center 2.0, and will continue to educate readers about the latest developments in CRM, call center solutions, IP contact center technology, workforce optimization, speech technologies and teleservices outsourcing. Customer Interaction Solutions magazine is often imitated but never equaled, and by embracing and demystifying the latest technologies in the dynamic contact center field for readers, it is our goal to help contact centers of every size radically improve the quality of their customer service to the benefit of their employees, their partners and their customers. The Audience Enterprise contact center, CRM and Teleservices decision makers who depend on reliable information on which to base purchasing decisions. The Industry’s First & Only Authoritative Publication, Customer Interaction Solutions Delivers The Powerful Audience and Measurable Results You Need Today! TMC has established numerous 'firsts' in the field of technology marketing and media: • In 1982 TMC launched the call center industry’s first publication, Telemarketing Magazine. • In 1986, TMC launched Telemarketing and Business Communications (TBT), the first call center trade show. • INTERNET TELEPHONY® magazine launched in 1998. • TMC Labs™ began its mission in early 1996, providing unbiased product reviews from hands-on testing and objective reporting. Every year, TMC Labs produces its “TMC Labs Innovation Awards.” • TMC's Web-based activities center on TMCnet.com, now the busiest communications and technology site on the Internet. When you compare, there is NO comparison! We pioneered the industry, and we can help you build your business! 
Customer Inter@ction Solutions Magazine, we are BPA audited |
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