TMCnet Content-Driven Online Community sites excel at


• Positioning your company as the leader
• Boosting organic SEO, social sharing, and traffic
• Minimizing ad blocking
• Controlling market conversations
• Supporting corporate initiatives
• With content, design, management and reporting expertly provided

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Tags: #onlinecommunity #marketing #advertising #community #social #sharing #sales #seo

TMCnet Managing Editor Rich Steeves interviews Lance Fried, CEO of SoCoCare, about social customer care and recent customer wins.

Tags: Call Center Software, Social Media

Labinot Bytyqi, CEO and Founder of Solaborate tells TMC's Rich Tehrani about how the company's new social network for tech professionals is a great place for these users to collaborate and earn "sharing rank" similar to a Klout score.

Tags: klout, gamification, social networking,technology,information technology,support, solaborate

Lance Fried of SoCoCare tells TMC's Rich Tehrani about how the company helps companies deal with customer care in the age off social networking.

Tags: lance fried,sococare,social networking,call center, contact center

Ryan Hollenbeck, SVP of Global Marketing of Verint tells TMC's Rich Tehrani about how the company is differentiating itself in the contact center world.

Tags: call center, contact center, verint, rich tehrani, social networking, social media, big data, analytics

Jeff Chen with ESET shows Rich Tehrani of TMC about the company’s ability to protect customers on Microsoft SharePoint 2013 and other platforms.

Tags: interop,eset,social,search,sharepoint,security,malware,filtering,firewall,Microsoft,virus,trojan,phishing,android

Nokia’s Chris Ebert highlights the top trends in tech right now, predictions for networks, how cloud ties in with mobile operating systems and social media and the customer experience.

Tags: Nokia Siemens Networks, cloud computing, smart devices, social media, LTE, broadband, wireless networks, mobile devices, mobility

Rich Tehrani, TMC’s CEO and Group Editor-in-Chief, speaks with Rocky Wright, CEO of Qubeey and learns of the company’s latest communications and productivity boosting solutions.
www.qubeeypress.com

Tags: 2013ces, ces, video, chat, social media, messenger

Description: iDigi and its recent acquisition Etherios solves the problem of embedding connectivity to the sensors and making the machine data not only valuable but contextual to the way that social interactions are revealed by the traffic.

Tags: Social Machines, Etherios, M2M, Embedded Systems, Cloud, M2M,

Web Editor Rich Steeves speaks with Lance Friend, CEO of Hyfiniti. Hyfiniti was founded with the mission to help enterprises deliver a more dignified customer service experience, creating solutions for customers who are socially connected and smartphone savvy.

Tags: Social, Mobile, Cloud

TMC interviews VP of marketing at Batchbook at ITEXPO Miami to discuss how the company provides successful social CRM solutions for SMBS.

Tags: Batchbook, social CRM, CRM for SMBs, ITEXPO

Gregory Tirico, senior social media manager at Sage, talks about the importance of social media and how the utilizes it for events.

Tags: Sage, social media, events

Ann Sung Ruckstuhl, senior vice president and chief marketing officer of LiveOps, talks about how organizations are being challenged by heightened customer service expectations and explains how multi-channel contact center solutions can help turn the contact center from a cost center to a revenue center.

Tags: , contact center, multi-channel, cloud call center, social networking

TMC Web Editor Rich Steeves speaks with representatives from BuyDealz at Cloud Expo 2012. BuyDealz allows users to leverage social networking to locate the very best deals for products and services.

Tags: Cloud computing, social enterprise

ITEXPO Austin 2012: StartUpCamp 6 Winner on web-based delivery of real-time CRM, social media and behavioral marketing info.

Tags: phone system management, business phone system management CRM, social media, StartUpCamp6, RingDNA, behavioral marketing,

ITEXPO Austin 2012: StartUpCamp 6 contestant highlights value of Social Radio

Tags: Social radio, CB radio, Internet radio, web-based broadcast radio, Zello, StartUpCamp 6

Rick McFarland, president and CEO of Voice4Net, talks with TMC editor Paula Bernier at ITEXPO Austin in early October. Based in Dallas,Voice4net provides businesses with a custom interactive telephony solutions including contact center tools, IVR solutions, voice recording capabilities and event broadcasting systems.

Tags: contact center, ITEXPO Austin, IVR, social media integration, voice recording, Voice4Net

TMC’s Rich Steeves speaks with Shai Berger, CEO of Fonolo
Fonolo explains the effects of social, mobile and SIP on the customer experience

Tags: Social media, mobility, SIP, customer experience management, call centers

Ilissa Miller of Ilissa Miller Public Relations tells TMC’s Rich Tehrani about how the company helps its clients with its PR, marketing and social activities.

Tags: impr, public, relations, technology, pr, marketing, social activities

Benjamin Mestrallet and Bob Bickel explain how eXo's platform helps enterprises create better internal and external user experiences for today's social user.

Tags: exo, user experience, transactional website, cloud computing, application dashboard, application experience, social intranet, enterprise intranet, PaaS

Allan Johnson from Imagination Technologies discusses trends in social media and mobile apps and how voice and video over IP can be integrated to enhance the experience for users.

Tags: Imagination Technologies, VoIP, mobile VoIP, VoIP integration, multimedia communications, IP video, connected apps, embedded DSP, digital signal processor, semiconductor, social media, linkedin, facebook

Raj Sabhlok, President of Zoho's ManageEngine details his company's IT management solutions including network management, desktop, server, application management and a new network for IT professionals.

Tags: zoho,private cloud,cloud computing,manageengine,social network,information technology,it,technology

James Norwood of kana tells TMC's Rich Tehrani about the company's evolving customer service and CRM solutions; recent acquisitions and focus on serving the needs of its customers in a world dominated by Facebook, Twitter, smartphones and tablets.

Tags: crm,social crm,facebook,twitter,social networking,social media,customer service,kana,facebook,twitter,youtube,google

Steve Gleave tells TMC's Rich Tehrani about how Metaswitch enables carriers to be successful. In addition he explains how carriers need to potentially embrace OTT social services in order to compete. In other words competing with existing social solutions may not be feasible in any/all situations for service providers.

Tags: metaswitch,carrier,service provider,sbc,session border controller,class 4, class 5, softswitch,wireless,social,social networking,twitter,facebook

TMC's Jamie Epstein discusses social media from her perspective. Watch her as she discusses how Facebook is letting uses vote on new privacy policies, GM and their new employee social media guidelines, and how Linkedin got hacked.

Tags: linkedin, facebook, social, media, gm, privacy, security, policies

Getting the context of information for better human interaction

Tags: Etherios, social machine, salesforce.com, axeda, predictive systems, m2m, conneXion 2012

Leveraging natural language search and intelligent discovery, the future of TV Guide is about personalized content combined with social connections, combining multiple media sources into a single EPG.

Tags: Jinni, Cable Show, EPG, TV Guide, intelligent discovery, natural language, social TV, content engine, recommendation engine

Imagine taking social TV to a new level. Instead of calling your friends to discuss a football game or other programming, why not Skype video them and have a video conversation on TV while continuing to watch.

Tags: Entropic, Skype, Social TV, Social Media, Xbox, set top box, SoC, multi-screen broadcast, Comcast, Xfinity, video call, interactive TV, video chat

Today's viewers are used to engaging via multiple devices. Bringing a second layer of associated content, either advertising, social media, or purely informative, is the latest way for operators to further engage with their audiences and create new revenue streams.

Tags: Crawford Media, content enablement, content management, Social TV, digital library, interactive media, media asset management, metadata strategy, digital media, multi-screen,

James Gudeli tells Rich Tehrani about how Kerio Technologies enables BYOD and a host of other important software solutions

Tags: file collaboration, voip, msp, social collaboration, utm securities, e-mail, byod, consumerization of e-mail, tablet, iPad

TMC’s Rich Tehrani speaks with Eugene H. Lee, CEO, Socialtext

Tags: Socialtext, San Jose

TMC's Rich Tehrani speaks with R. Paul Singh, Co-Founder and CEO of Social Nuggets

Tags: Social Nuggets

Twitter Looking to Develop Facebook-Style Brand Pages...
Social Media Posts Replacing the Traditional Cover Letter in Silicon Valley...
People Use Social Media More as the Weekend Draws Near...

Tags: Facebook, Twitter, Social Media

Social CRM Expo West 2010 has a standing room only crowd and it exciting launch with lots of great information.

Tags: social crm,scrm,social crm expo

Samsung to Unveil Broadband HDTVs with Embedded Skype Capability...
Socialware Launches Industry-First Social Middleware Platform...
Cybersecurity, Safety and Ethics Education Falls Short in U.S. Schools...
BT Offers Multiple Vendor Video Conferencing Support...

Tags: Samsung, Socialware, Skype, BT

Tags: tmc,avaya,itexpo,social networking,social media,conference