James Norwood of kana tells TMC's Rich Tehrani about the company's evolving customer service and CRM solutions; recent acquisitions and focus on serving the needs of its customers in a world dominated by Facebook, Twitter, smartphones and tablets.
Tags:
crm,
social crm,
facebook,
twitter,
social networking,
social media,
customer service,
kana,
facebook,
twitter,
youtube,
google07/18/2012