Noah Rafalko and Erik Linask discuss the evolution of communications and the need for call centers to embrace SMS as the most popular form of communication globally and integrate into their customer engagement strategies.

Tags: TSG Global, TMC, Noah Rafalko, Erik Linask, Call Center, Contact Center, SMS, customer engagement, customer satisfaction, unified communications, IM, mobility, smartphone, text message, customer service, TextGen

TMC’s Paula Bernier talks with Kerry Garrison, Vitelity’s vice president of strategic initiatives, about the latter company’s various recent news announcements.

Tags: Vitelity, SIP trunks, SMS, shortcode, VoIP, vFax

TMC’s Rich Tehrani speaks with Kerry Garrison, VP Strategic Initiatives; Vitelity to learn about the company’s expanding line of services including a landline based SMS and voicemail transcription.

Tags: Vitelity,SMS,Voip,Voicemail,Visual Voicemail

Bill Barhydt discusses the founding of Boom Financial and the need for cost effective cross-border funds transfer via mobile devices.

Tags: boom financial, emerging markets, mobile payment, mobile commerce, electronic transfer, electronic payment, secure transaction, SMS payment, SMS transfer, electronic fund transfer, cross-border

Ketan Joshi from AtHoc tells TMC's Rich Tehrani about his company's emergency notification solutions which span across communications methods such as SMS. He further describes their wide range of customers - especially in government and a new mobile app.

Tags: athoc,emergency notification,reverse 911,sms,sip,mobile,wireless

Rand Wacker of CloudPassage details his company’s GhostPort-based multi-factor authentication solutions utilizing passwords, a mobile key and SMS.

Tags: cloud computing,cloud,big data,dell,hp,sun,ibm,information technology,tech,cloud expo,cloudpassage,authentication,security,firewall,biometrics,wireless,mobile,sms