|Simplifying Password Reset with Speech Recognition
|TMCnet Senior Editor Mae Kowalke speaks with Steve Stolt, Director of Product Management at Gold Systems, about how speech recognition technology can simplify the process of password resets for enterprises and their employees. Stolt explains the benefits of this technology and summarizes how his company's password reset solution works.
|Going Green with Web Conferencing
|TMCnet Senior Editor Mae Kowalke speaks with Carolyn Campbell, Senior Director of Marketing and Communications at InterCall, about how businesses can be more green--that is, friendlier to the environment--by using a Web conferencing solution. Campbell discusses Web conferencing as a hot new green trend, the business case for going green, what InterCall itself is doing to help the environment, and more.
|Four Key Ingredients for Successful Mobile Services
|Mobile Service Providers struggling to compete and succeed in the changing market must address the need to enhance their voice offerings and deliver innovative new experiences for their customers. Many companies are accomplishing this by consolidating on a single, agile platform that also allows them to launch innovative new services that go
beyond voice to video, instant communication, video conferencing, and other new ways their subscribers want to communicate. This whitepaper discusses four key ingredients for making the approach work: IVR consolidation, flexible deployment, new media capabilities, and a future-proof platform.