Predictive Dialing for Increased Agent Performance

If you are looking to increase you�re agents� talk time and more importantly their ability to close the sale you might consider a predictive dialer. Predictive dialers are a time-proven solution that is designed to improve performance, and add directly to the bottom line, without the need to hire additional staff. If you want to learn more about predictive dialers and how they can help you achieve success, download this whitepaper and start building your call center.

SIP Conferencing/Collaboration

Global organizations utilize conference calls as a very important business tool for collaboration. Multi-branch organizations were the first to recognize the value in voice and video conferencing services to economize on travel costs and to coordinate business actives. Other smaller organizations have also begun to recognize that having access to easy-to-use conferencing resources speed up collaboration efforts with clients and suppliers. Whether using a traditional TDM PBX, an IP-PBX or a hosted service provider, SIP is seen as a key technology going forward to help tie organizations together and dramatically reduce the costs of conferencing. As voice is virtually ubiquitous in all conferencing applications, this whitepaper will focus on the voice component, whether from PSTN callers or from web-based conference clients. We'll save the other media types for future whitepapers