Call Center Recording

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Call Center Recording Feature Article

June 05, 2008

Call Recording Provider Telrex Takes Home Communications Solutions Product of the Year Award

By Stefania Viscusi, Assignment Desk Editor


Call recording provider Telrex (News - Alert) has announced its CallRex IP Call Recording and Monitoring Solution has been honored for "outstanding  innovation" by TMC's (News - Alert) Communications Solutions magazine with a 2007 Product of the Year award.
IP call recording solutions make it easy for companies to maintain compliance with today's legal requirements and helps provide increased security and improved training.
CallRex offers call recording for IP telephony systems, VoIP softswitches and unified communications solutions from Mitel (News - Alert), Inter-Tel, Cisco, Avaya, Nortel, Microsoft OCS, 3Com, ShoreTel, BroadSoft, Sylantro, Genband, NEC, Siemens, Vertical, Zultys, Asterisk/Switchvox, Pingtel, Fonality (News - Alert), TalkSwitch, and more.
With the CallRex suite, companies gain access to IP call recording and monitoring, agent evaluation, training and eLearning, speech analytics and workforce management. CallRex also includes a hosted IP recording solution designed for service providers using softswitches. Also, the CallRex API makes it possible to integrate the CallRex platform with business and communications applications.
"We are pleased to be honored with this industry recognition," said Robert Kapela, president of Telrex. "Telrex works to consistently deliver high-quality IP telephony and call center solutions for small to medium sized businesses. With our Software as a Service licensing, we are continuing to offer affordable solutions in innovative ways without sacrificing expenditures on staffing, training, and infrastructure."

"Telrex has been recognized with a 2007 Product of the Year Award for their excellence in the advancement of voice, data and/or video communications," said Rich Tehrani (News - Alert), TMC President and Group Editor-in-Chief of Communications Solutions. "Telrex has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."

For more, check out the Call Recording channel on TMCnet.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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