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Featured Articles
It would be an easy mistake to make, thinking that an organization devoted to training athletes either doesn't care about or can't operate modern technology. Technology, however, has become a major part of athletics; just ask anyone who's bought a Misfit Shine or the like lately. Athletic training organization Michael Johnson Performance proved the value of technology in training when it brought a complete Mitel cloud solution, MiCloud, to its own operations.
Organizations are increasingly adopting IP- and software-based business phone solutions in an effort to save costs, increase productivity, and more away from outdated legacy systems. Avante Care and Support is one such example of this trend.
Zultys develops its unified communications software, MX, to give businesses the option of handling the office communications from within the cloud or from their own office servers. Now MX has reached Release Version 12 and includes more options for call recording and queue handling for increased workplace efficiency.
The technology world is increasingly moving toward open standards and interoperability, as mobility, applications and services take center stage while legacy hardware and software are slowly phased out. This is certainly the case in the audio and videoconferencing market, where Audio-Video Bridging (AVB) is becoming a popular choice for transmitting audio and video over networks.
The word on the street if you want to stand out in your market is Data. The more data you have and the better resources you use to make sense of that data, the better position you'll be in to outsmart the competition and deliver exactly what your customers want. But did you know that you can get a wealth of valuable information from your call data?
Sponsored By: Vonage
WEBINAR: Solving the Data Disconnect: Benefits of Phone and Business Process Integration on your Business' Bottom Line
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Topics that were covered:
- Current challenges across sales, marketing and IT
- What is business process/CRM integration, and how it works
- The benefits of a fully integrated communications system
- Estimated ROI and Cost Savings: increase workforce productivity and mobility
- Real-time data and intelligence: automated call reporting and analytics
- Streamlined customer experience
- Increased Reliability of Calls and Applications
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