What's Hot This Week in CRM

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11/12/2010

	Hosted CRM Solutions Should Streamline Processes, Not Complicate Them
	Salesforce Provides CRM Cloud Computing Platform
	Microsoft Dynamics on SMB CRM Trends
	AT&T Offers Call Center Software SalesNOW CRM and Sales Force Automation
	Intelestream Adds Utility to its Social CRM Offerings
	FinancialForce.com Releases 'My Account' for Hosted CRM
	InsideSales.com Uses Hosted CRM to Further AI Apps
	REACH3 Announces the Latest Call Center Software CRM Release
	Send, Receive and Manage Faxes within Salesforce CRM with Protus' MyFax Solution
	Acxiom, Lealta Media Announce Agreement to Transform Customer Engagement, Loyalty
	Voxbone SMS Support to DID Numbers Awaited by Customers and Switch Partition Provider, Telinta
	Fewer Calls = More Satisfaction for Resolving Customer Issues
	Contact Center Satisfaction Index Identifies #1 Culprit for Customer Dissatisfaction
	Satmetrix Helps TW Telecom Convert Customer Feedback into Profits
	Smead Reduces Costs with New Customer Service Software
	Washington Suburban Sanitary Commission Employs IVR to Boost Customer Satisfaction
	Voice of the Customer Webinar Shows How to Shift to a Customer-centric Organization
	Mansa Lays Claim to Boutique Status for Customer Service Software
	Verizon Offers Special Unlimited Data Promotion to Select Customers
	Allstate Agency in Maryland Boosts Customer Satisfaction with VoIP Phone Service from Aptela
	Virtual Call Center Employees Drive High-Quality Customer Service, Despite Disabilities
	Symphonic Source's DupeCatcher to Help Accelerate Market Shift to Customer Service Software
	Catalyst Project for Operators to Leverage Customer Data for Next Generation Business Models
	Nortel Customers to Get Direct Upgrade Path with Investment Protection and Low TCO
	AreaRugsClub.com Uses Social Media to Offer Online Customer Service

	Building a Great Cross-Channel Customer Experience

	Transitioning from Old QA to New Analytics-Enabled Quality Assurance

	Speech Analytics - The Power of Simplicity

Dismantling Obamacare Will Hurt Contact Center Employees, Businesses and The Economy

	Customer Service Software
	CRM Cloud Computing
	Application Performance Monitoring

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