What's Hot This Week in CRM

9/25/2009

	Virtualization a Key Advantage of SaaS-based Call Center Software
	Call Center Software Vendor Zeacom Hires New Channel Manager
	NetSuite Intros Suite of Applications for iPhone and iPod Touch
	Interactive Intelligence Named to Software Magazine's 'World's Top 500 Software and Service Providers' Listing
	Contact Center System Integrator Product Support Solutions Named to the Inc. 5000
	On Demand Call Center WFM Solutions Reduce Cost and Risk While Simplifying Management
	How to Select a Call Center Workforce Management Solution, Part 2
	How to Improve Customer Loyalty Using Existing Assets
	To Support Growing Demand for its Hosted Call Center Solutions, Volt Delta Opens New Data Center in London
	Survey: Postponing Contact Center Technology Upgrades Costs More than Finishing Them on Schedule
	Bill Hardy Named Director of Call Center Operations for ILD Telecommunications
	Crocs Selects nChat from nGenera to Improve Online Customer Experience
	NewVoiceMedia Intros Contact Center Solution in the Service Cloud
	Contact Center Technology Project Delays Impact Cost and Customer Service
	Open Source CRM Software Now Connected with Magento
	Maximizer CRM System Now a Bell Certified Mobile Solution
	OPC Offers "Cash for Clunkers" Type Discounted Predictive Dialer Promotion
	Dorado's Redcell Chosen by Imperial Online
	Call Center Outsourcing: Focus on Provider Technologies
	Really Simple Systems Integrates Mass-E-mailing into CRM System
	ASC Announces New Quality Monitoring and VoIP Recording Solutions

	Zappos.com: How Zappos Built a Billion Dollar Company through a Customer-Focused Culture

	Back to Basics - Low Cost, High Efficiency Multi-Channel Customer Service

	Talking Service Delivery Optimization with Genesys

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