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What's Hot in CRM

Intervoice Announces New Contracts for End-to-End Contact Center Suite
iEnterprises Launches Mobile Edge Express for SugarCRM
SugarCRM Announces Stack Installers for Community Edition
NICE Gets More Orders from European National Rail Operator
Open Source CRM Software Provider SugarCRM Secures $20 Million Round of Financing
NICE SmartCenter's Interaction Analytics Solution Wins another Award
2008: The Year of Workforce Optimization
Davide Franco is the New CEO at Loquendo
CallRex IP Call Recording and Monitoring Interoperable with 3Com NBX IP TelephonyV6
Purchasing Call Center Furniture Based on Agents Actual Needs
TouchStar Receives 2008 Collection Technology Excellence Award
Help Desk Software | Improve Efficiency & Customer Satisfaction
Need Support? Phone Home!
VoiceObjects to Demonstrate CRM, Video Media Mixer in Barcelona
AT&T Mobile Goes Live With Convergys Decisioning Solution
XO Communications Begins Network Expansion in Charlotte
Central Desktop Aids Obama's Campaign in Grass Roots Efforts
ClickSoftware Lands Olympian Workforce Management Contract
Study Shows Outbound Calling Legislation Having Little Impact on Overall Volume in UK
Study Shows UK Customer Service Improving

You might be interested in this relevant, free White Paper.

Security Considerations: For an IP PBX and Contact Center Application Server CIC Version 2.4
As voice and data communications increasingly migrate to Internet networks and voice over IP (VoIP), communications security has taken on added importance for customer privacy and regulatory compliance in contact center and other consumer-oriented industries. This paper discusses the OSI Model for network and communications system security and how it applies to the Customer Interaction Center� (CIC) application server, with specific emphasis on how version 2.4 of the CIC software conforms to an organization's existing network operating system environment and security policies for compliance requirements.

You might also be interested in these relevant, free Webinars.

Building IMS Applications: Five Key Principles
IP Convergence Means Channel Convergence
The Transition to VoIP: Five Business Signs that Indicate it�s Time


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