MSP CBTS Announces CXSync Cloud Contact Center Solution

One of the most compelling things about cloud contact center solutions – aside from cost savings – is their ability for users to add, remove or change functionality as their business needs evolve. For this reason, many contact centers, which often have very cyclical business, choose cloud-based contact center solutions for their adaptability compared with static premises-based solutions that are difficult and expensive to change.

Managed services provider CBTS announced its new product, CXsync Cloud Contact Center. The solution enables small and midsize businesses to leverage the functionality of a cloud-based contact center without a costly capital investment. CBTS Contact Center as a Service delivers industry-leading solutions that elevate the customer experience.

CBTS, Cincinnati-based a provider of global communications, cloud, infrastructure and consulting services for enterprise organizations, noted that pre-assembled API integration, implementation and portal-based administration tools enable CBTS to move faster in deploying the solution and deliver a better and more secure user experience. Functions and applications — such as AI chatbots and app integration — can be built, added or removed at any time to accommodate changes within the business’s customer communications strategy. The contact center platform promotes a work-from-anywhere business model. Staff can operate the platform from any location, provided there is access to a basic PC and broadband Internet.

To address changing business needs, clients can easily tailor CXsync to their specific requirements. Additionally, the platform allows for real-time call monitoring, agent scoring, and ongoing education and training—providing companies with the information they need to improve customer experience. Through discovery sessions with key stakeholders, experts at CBTS will identify and document the specific use cases for the product within the client organization.

“CBTS is proud to offer CXsync to our small and midsize business customers. Truly, no business is too small to see benefits from this solution,” said Tony King, Vice President and Principal, CBTS Communications Practice. “Our goal in developing the product was to synchronize and optimize effective customer experience. Consistent and reliable communication with customers paints the picture of a well-established, thriving company. Additionally, we know how challenging it can be for small and midsize businesses to compete in the digital age. CXsync is a cost-effective solution for companies looking to modernize operations.”

Edited by Erik Linask