Frame AI Closes $7.6M In Funding to Grow AI-Driven Customer Intelligence Platform

New York-based Frame AI, a next-gen AI-driven Customer Intelligence system, announced it has raised $7.6M in funding to accelerate growth. Frame AI’s system works by consolidating and enriching data across helpdesk, call center, CRM, and other channels and uses AI to estimate costs and predict revenue outcomes associated with complex customer interactions.

The customer relationship and journey are critical components of understanding success factors and opportunities. But, many companies struggle to make sense of the what their customers experience. To help, Frame AI also brings together natural language and event data as a way to better understand customer journeys.

The company has seen growth YoY and success, especially with its newest product, Dynamic Cost Attribution, which combines budget information and AI analysis to assist with improving operational costs.

“In this economic environment, companies are laser focused on operational efficiency, but customer support effort remains a black box of averages,” says Max Schultz, Head of Sales for Frame AI. “Dynamic Cost Attribution allows leaders to attach a true dollar figure to the unique drivers of spend in their customer operations, while the rest of the Frame platform automates solutions to those inefficiencies.”

The latest funding was led by existing G20 Ventures and included  FirstMark and Greycroft as well as new investors Velvet Sea Ventures and ValueStream Ventures, and strategic investors Twilio (News - Alert) and LiveRamp.

The company has also announced another addition to its senior leadership team with the appointment of a new Chief Commercial Officer, David Honig. 

Edited by Erik Linask