Verint Recognizes Regional Customer Successes

Customer engagement company Verint (News - Alert) gave its customers some love recently at the ninth annual Verint Engage 2022 EMEA Customer Conference held at the DeVere Grand Connaught Rooms, London. The event involved a live ceremony and awards presentation.

Twenty-five organizations were recognized across eight categories for excellence in customer experience, employee engagement and digital-first innovation. Winners originated from a variety of sectors and organizations, with excellence in customer engagement being a factor that linked them all.

Winners included:

• Excellence in Workforce Engagement: Capita Southern Water (Silver winner), Tryg (Gold winner), LetsGetChecked (Platinum winner), Millennium Bank (Platinum winner).
• Innovating with AI & Analytics: Vodafone (News - Alert) Germany (Silver winner), First National Bank (Gold winner), Aviva (Platinum winner).
• Driving Digital-First Engagement: Equiniti (Silver Winner), Micro Focus (Gold winner), Enfield Council (Platinum winner).
• Elevating Experience Management: VodafoneZiggo (Silver winner), du Telecom (Gold winner), EVRi (Platinum winner).
• Excellence in Back Office: Vitality (News - Alert) (Silver winner), NHS Pensions (Gold winner), Tesco Bank (Platinum winner).
• Customer Engagement Champion: Halfords Group (Silver winner), Sophos Group (Gold winner), First National Bank (Platinum winner).
• Better Together: Legal & General Group (Silver winner), Capitec Bank (Gold winner), The Football Association (Platinum winner).
• Engaged Customer of the Year: BNP Paribas Poland (Silver winner), Florius (Gold winner), Nationale-Nederlanden (Platinum Winner).

In addition to the London event, live events were also held at venues across the Netherlands and South Africa offering all Verint’s EMEA clients and partners a chance to join the celebrations and recognize the success Verint’s software has enabled for them.

“Congratulations to our customers who have demonstrated excellence in transforming customer and employee engagement through innovation, talent and technology,” said Verint’s Nick Nonini, managing director for EMEA. “This year’s entries were exceptional, which challenged our judges in selecting the best of the best. Thanks to all who participated and bravo to our winners.”

Verint’s reach extends to more than 10,000 companies in 180 countries, which are using the Verint Customer Engagement Platform to leverage its cloud-based AI and analytics capabilities to better understand and enhance their customers’ experiences. In today’s customer environment, in which loyalty is tenuous at best, building positive relationships and experiences is critical to customer retention and long-term success.

Edited by Erik Linask