Intelisys Amplifies Content Guru's Growth in Americas

Face-to-face interactions are dissuaded, consumer patience is decreased, and instant contact at any time is demanded. These are a few of the changes that are seen in contact centers in recent years, as customer expectations for technology-driven experiences continue to evolve.

As a result, businesses now need a solution to reliably meet new demands, such as bringing all channels together into a single platform that can be accessed from any device, anywhere at any time – an omnipresent omnichannel experience.

Cloud contact center and customer experience solutions provider Content Guru provides that solution. To further accelerate its growth in the Americas and make its solution more easily accessible, Content Guru entered a new partnership with Intelisys.

Intelisys is a distributor of hardware, software, connectivity and cloud services. Through the partnership, Intelisys will deliver Content Guru’s storm contact center and customer experience solutions to organizations throughout the Americas and across a range of sectors.

Content Guru’s storm Contact solution enables businesses to bring all channels into a single, cloud-based platform and bring all agents onto a single app. Using intelligent, skills-based routing will allow the business to send inquiries to the agent best able to meet customer needs with 99.99% reliability. Through the storm Desktop Task Assistant and Mobile Task Assistant, businesses can switch between contact channels with a click and work anywhere with an internet connection.

Also among its storm solutions is storm Flow, which lets businesses design their services through an intuitive, no-code interface. With storm Outbound, they can plan and run compelling outbound campaigns, and with storm Inbound, they can manage numbers and implement one-click disaster recovery with storm Inbound. Storm KINK lets them connect to video, and businesses can look over customer feedback with storm ASK. Finally, they are able to empower their agents by bringing customer data and contact history onto a single pane of glass view with storm CKS.

Collectively, the storm solution delivers a holistic cloud-based contact center solution to meet modern customer and agent requirements.

“This powerful new partnership will further accelerate Content Guru’s rapid growth in the U.S., taking our unmatched omni-channel cloud contact center solution to even more large enterprise users across the region,” said Martin Taylor, deputy CEO and co-founder of Content Guru.

Edited by Erik Linask