RingByName Recognized as Top Call Recording Provider

RingByName, a provider of cloud-based phone and VoIP services, has announced it scored high among small businesses in Software Advice’s FrontRunner listing for Call Recording software.

FrontRunner is published on Software Advice’s website and is designed to help small businesses to evaluate which software products may be right for them. It evaluates verified end-user reviews and product data, positioning the top scoring products based on Usability and Customer Satisfaction ratings for small businesses.

Commenting on the recent recognition, Felipe Godoy, Vice President of Business Development and Sales Engineering at RingByName said, “We are honored to be recognized by our clients and by Software Advice as being a FrontRunner in both the Customer Satisfaction and Usability of our call recording systems. It is an acknowledgment that our work to design solutions for business is addressing our clients' pain points and providing a true solution."

With customers still demanding to speak to agents over the phone when issues arise, it’s important for businesses to offer support not only for callers, but also to the agents assisting them. Call recording has become a highly requested application because it offers a way to eliminate mistakes, increase call quality, reduce call times and even improve efficiencies.

In addition to call recording features, the RingByName also provides e-fax, teleconferencing tools, note sharing, CRM features, scheduling, agent activity tracking and more.

Edited by Erik Linask