Enghouse Interactive Offers Special CCaaS Pricing for Small Businesses

Today, many small to medium-sized businesses (SMBs) are able to access the same contact center functionality as large enterprises thanks to the proliferation of choices in the contact center-as-a-service (CCaaS) space. Flexibility, features and scaled pricing allows these organizations to provide large-company call center infrastructure even for a few agents.

Enghouse (News - Alert) Interactive recently announced that it’s making its flagship hosted CCaaS platform available to smaller companies at a special price. The offer includes 50 percent off the fixed onboarding fee for companies requiring over 15 users. For companies requiring 30 or more users, the fixed fee is waived entirely.  nghouse will provide the CCaaS solution’s concurrent seats at about $82 per user, per month.

The offer includes a named project manager and comprehensive user education for optimal onboarding. The solution includes inbound voice in a single language of choice; agent outbound dialing; scheduled call-backs and an integrated contact history. Organizations will also benefit from call recording with 30-day retention; historic reporting, including call detail record (CDR) reports and real-time configurable dashboards.

“Our CCaaS platform offers organizations, large and small, a range of benefits from rich omnichannel features and seamless integrations, to, reliability, security, and scalability,” said Debbie Thomas, presales director for Enghouse Interactive (News - Alert). “These capabilities ensure that organizations can keep pace with changing customer expectations, as well as adapt to the evolving needs of their business. Our new offer will enable organizations to realize these benefits much more quickly and at a reduced cost.”

Enghouse noted the offer will be particularly valuable to companies or organizations with home-based agents – something that has become a necessary capability during the pandemic, but now is presumed to be a permanent part of the contact center industry.

“Whether they are working from home or in a physical contact center, the agent experience is the same,” said Thomas. “We can help start-ups who have never previously invested in any telco or UC platform by providing them with an integrated softphone. Equally if they have already invested in a PBX (News - Alert) with IP phones, then we can leverage that as well.”

Edited by Erik Linask